Facilities Assistant

ISS Facilities Services; Shrewsbury (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

ISS Facilities Services is seeking a Facilities Assistant to join our team and support the Assistant Facilities Manager across on-site operations. The role emphasizes delivering a positive day-to-day service, welcoming visitors, and maintaining high standards of safety and compliance.

You will help coordinate front-of-house activities, assist with audits and administrative tasks, and contribute to the smooth running of facilities management across the site.

Qualifications

• Experience working with customers and soft services.
• Proficient in Microsoft Office applications.
• Strong communication skills at all levels.
• Ideally experience with compliance checks; training provided.
• Positive attitude with a can-do mindset.
• Ability to support low to medium-risk projects.
• Strong organisational and administrative skills.

Responsibilities

• Provide front-of-house support, welcoming visitors and directing or supporting them appropriately.
• Ensure security procedures are followed and support security-related compliance activities.
• Deliver support services including porterage, meeting room management and management of the Facilities Management mailbox.
• Conduct inductions for new starters, including Health & Safety and environmental inductions.
• Log, facilitate and oversee reactive maintenance and planned preventative maintenance (PPM) visits.
• Support environmental and HSEQ compliance standards and assist with associated activities.
• Assist with traffic management plans, fire risk assessments and water hygiene arrangements where appropriate.
• Complete and support audits, including security audits, and provide general administrative support to the team.

Skills

Customer service

Soft services

MS Office

Communication skills

Compliance checks

Project support

Organisational skills

Job description

We are seeking a Facilities Assistant to work alongside the Assistant Facilities Manager and support all aspects of Facilities Management service provision.

The role forms part of a team responsible for delivering specific outcomes for customers and stakeholders, while supporting the delivery of services and projects across the site.

Job Description

We are looking for a positive and proactive individual who will play a key role in delivering an excellent day-to-day service.

The successful candidate will help ensure high standards of customer service, compliance, safety and operational support, while contributing to the smooth running of Facilities Management activities.

Key Responsibilities

Provide front-of-house support, welcoming visitors and directing or supporting them appropriately.

Ensure security procedures are followed and support security-related compliance activities.

Deliver support services including porterage, meeting room management and management of the Facilities Management mailbox.

Conduct inductions for new starters, including Health & Safety and environmental inductions.

Log, facilitate and oversee reactive maintenance and planned preventative maintenance (PPM) visits.

Support environmental and HSEQ compliance standards and assist with associated activities.

Assist with traffic management plans, fire risk assessments and water hygiene arrangements where appropriate.

Complete and support audits, including security audits, and provide general administrative support to the team.

Professional and Personal Competencies/Qualifications

Experience working with customers and soft services.

Proficient in Microsoft Office applications and able to work across various Microsoft packages.

Strong communication skills, with the ability to engage with colleagues and management at different levels.

Ideally experienced in completing compliance checks and reports, although training can be provided.

Positive attitude with a can-do mindset.

Ability to support the delivery of low to medium-risk projects.

Strong organisational and administrative skills.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.