Facilities Manager

JLL; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

JLL in Los Angeles is seeking an experienced Facilities Manager to oversee daily FM operations across a multi-site portfolio. You will be the single point of contact for site teams, suppliers, and client stakeholders, ensuring service quality and contract compliance.

You will matrix-manage technical and administrative staff, collaborate with supply chain, and represent JLL in ethics, people and relationship management, while driving cost efficiency and KPI performance.

Qualifications

• 5+ years facility management experience with corporate or third-party service provider.
• Strong interpersonal and supervisory skills.
• Strong analytical, organization and presentation skills.

Responsibilities

• Single point of contact for daily FM operations at the site or multi-sites.
• Matrix-manage technical and administrative staff and maintain morale.
• Collaborate with supply chain to define scope, coordinate supplier walkthroughs, and manage supplier performance.
• Represent JLL and manage partnerships in service, performance, compliance, ethics, people and relationships.
• SPOC for HR matters for the FM team; coordinate with HR on learning & development and leave planning.
• Identify opportunities to deliver value through quality, innovation or cost improvements; participate in central programs.
• Ensure contract commitments are fulfilled; focus on client and end-user experience and JLL innovation.
• Establish annual budget and track expenses; provide financial reporting and achieve commercial goals for FM operations.
• Implement programs to reduce costs and increase productivity; monitor KPIs and SLAs; take corrective actions.
• Lead participation in local JLL and account innovation programs and redeploy innovations.

Skills

People management

Budget management

Financial analysis

Interpersonal skills

Analytical skills

Presentation skills

Leadership

Education

BS in Facilities Management

Job description

Overall Responsibility

Single point of contact for daily FM operations and management of a site or multi-sites as appointed

• Matrix manage both technical and administrative staff - Responsible for the performance and morale of all resources deployed for FM scope in the assigned facilities

Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level

Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people and relationship management for the assigned sites.

• SPOC for all JLL HR related matters for the JLL FM team assigned - Maintain regular contact with HR for people management, Learning & Development programs and leave planning - Documentation of HR activity as per JLL HR and WorkDay guidelines

With supply chain identify opportunities to deliver differentiated value through quality, innovation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs. Participate in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites.

Client service and experience focus in collaboration with Account Director; - Understand JLL contractual scope thoroughly and ensures all contractual commitments are fulfilled at all times - Focus on Client & End User Human Experience and brings in JLL Experience concepts to the assigned sites - Demonstrates continuous improvement on all key measurables

• Responsible establishing annual budget and tracking expenses against budget periodically as specified by Client process. -Financial reporting for client - Responsible for commercial goals of price and value for FM Operations for the client site(s) assigned

Implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity Manage all assigned facilities to achieve KPI performance targets, monitor SLA's to identify potential challenges and plan corrective actions/best practices accordingly

Implement site-level innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. encourage team to be innovative in client service / problem solving Lead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effort

Plays an important role with dual responsibilities for Communiation and reporting - Follows JLL reporting protocols for all commercial, costing and billing for the FM contract - Manages all Client service-related reports / communication

Competencies and Experience

Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints

Strong interpersonal and supervisory skills Strong analytical, organization and presentation skills

• 5+ years facility management experience with corporate or third-party service provider
• BS or equivalent work experience in Facilities Management