Director, Facilities Manager

JLL; Seattle (WA); In loco; USD 100.000 - 130.000; Tempo pieno

Descrizione del lavoro

JLL is seeking a Facilities Manager to lead a regional team delivering facilities management across assigned sites in the United States. The role focuses on achieving service levels within budget while driving efficiency and continuous improvement.

You will oversee operations, safety, and contractor management to maintain high service quality. You will partner with client branches and senior FM leadership to align strategies, develop training, and optimize maintenance programs, leveraging JLL

Mansioni

• Lead a regional facilities team to deliver facilities management services across assigned sites.
• Establish and execute strategic direction for operations, maintenance, and client-aligned goals.
• Ensure safety procedures are followed and training programs are developed to enhance technical capabilities.
• Oversee property operations to protect, maintain, and improve site value.
• Utilize data to identify trends and drive continuous site performance improvements.

Descrizione del lavoro

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

The Facilities Manager is the manager for assigned sites and provides leadership and direction to a team of highly skilled FM staff in delivering facilities management services in a professional office/warehouse environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. The Facilities Manager leads a regional Facilities team that provides services to the client across an assigned region within the United States.

What this job involves

MAIN ROLES AND RESPONSIBILITIES:

• Execute overall vision and leadership for the regional facilities team.


• Establish and execute strategic direction for operations and maintenance team in alignment with client goals.


• Ensure all Client and JLL safety procedures are followed. Assist in development of training programs to increase team technical capabilities.


• Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites.


• Inspect buildings routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.


• Utilize data to develop trends and insights that will drive continuous improvement in all site performance.


• Manage third-party contractors / vendors engaged in operating and maintaining properties.


• Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.


• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.


• Maintain Sites using Service Level Agreements and key performance indicators.


• Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures.

CLIENT RELATIONSHIP MANAGEMENT:

• Develop and maintain positive relationship with Client Branch Managers and Operations teams.


• Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.


• Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

EMPLOYEE MANAGEMENT:

• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.


• Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.


• Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity.


• Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.


• Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken.


• Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.


• Promote a culture of diversity and inclusivity for all team members.

FINANCIAL MANAGEMENT:

• Develop and maintain operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.


• Meet regional specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.


• Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.


• Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.


• Develop property specific multi-