Senior Director, Facilities & Engineering

JLL; South San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

JLL is seeking a Senior Director of Facilities & Engineering in South San Francisco to lead IFM delivery, oversee high-performance teams, and ensure safe, compliant, and energy-efficient facilities across North American sites.

The role focuses on strategic leadership, budget management, and ongoing improvements in reliability, asset performance, and client satisfaction within GMP environments.

Qualifications

• Bachelor's Degree or equivalent; Business and/or Engineering degree preferred.
• 10+ years of experience in project, maintenance, and operations within GMP/GXP/regulated spaces and processes.
• Proven people management skills with ability to oversee operations and maintenance and collaborate with senior site client and project managers.
• Strong knowledge of safety, reliability, root cause analysis, agile, lean, Six Sigma, and sustainability.

Responsibilities

• Lead facility managers, engineers, and staff across multiple North American sites with a Safety First culture.
• Oversee Integrated Facilities Management (IFM) service delivery and reliability maintenance to minimize downtime.
• Develop annual operating budgets, manage expenses, and provide variance analyses and forecasts.
• Ensure GMP/EHS, SLA, KPI, and SOW compliance with audit readiness across portfolios.
• Manage client relationships and communicate progress and value of reliability programs.

Skills

People management

Engineering principles

Safety & compliance

Reliability & asset management

Education

Bachelor's Degree or equivalent; Business/Engineering preferred

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Director, Facilities & Engineering - JLL

What this job involves:

The Senior Director, Facilities & Engineering is the single point of contact for their assigned areas of responsibility, acting as a pivotal service provider liaison and ensuring the comprehensive delivery of Integrated Facilities Management (IFM) and workplace services. This role is critical in driving technical and operational excellence across the portfolio, ensuring safe, code-compliant, functional, comfortable, energy-efficient, and attractive facilities and site infrastructure. The successful candidate will lead a high-performing team to exceed all MSA KPIs, achieve contractual budget goals, and foster a trusted advisor status with the client through continuous improvement and transformative solutions. This role reports directly to the Account Executive and partners closely with the client's Facilities and Engineering teams.

What your day-to-day will look like:

Strategic Leadership & Operations

Provide visionary leadership to facility managers, engineers, and staff across multiple North American sites, fostering a collaborative \"Safety First\" culture while developing team members and establishing clear SMART objectives aligned with account goals.

Oversee comprehensive IFM service delivery with focus on reliability maintenance programs to eliminate equipment downtime, managing complex utilities including high-pressure steam plants, boilers, chillers, compressed air systems, and high-voltage electrical systems.

Conduct engineering assessments to identify risks and improvement opportunities, leading teams to analyze failures, determine root causes, and implement corrective action plans while collaborating with client operations teams on asset reliability strategies.

Financial Management

Develop annual operating budgets, manage expenses to exceed savings targets, provide monthly variance analysis and forecasts, and ensure competitive bidding processes and financial controls are rigorously followed.

Allocate resources effectively to meet project deadlines while ensuring team participation in benchmarking activities to validate performance and pursue continuous improvement opportunities.

Compliance & Safety

Establish robust compliance culture for operations within highly regulated GMP manufacturing environments, ensuring adherence to all JLL policies, cardinal safety rules, and ethical standards while maintaining \"audit ready\" status.

Ensure all staff and vendor partners consistently meet EHS, GMP, SLA, KPI, and SOW requirements while maintaining compliance with portfolio-wide initiatives and all local, state, and federal regulations.

Client Relations & Stakeholder Management

Serve as primary JLL Client Relationship Manager, building strong relationships with key stakeholders and acting as trusted advisor providing strategic guidance on reliability best practices and operational excellence.

Proactively measure and manage client feedback through formal and informal meetings, regularly communicating progress, results, and value delivered through IFM and reliability programs.

Project Management & Innovation

Oversee campus maintenance projects and \"gray area\" initiatives, delivering cost-competitive, resource-efficient solutions for high-volume facility projects according to client specifications and timelines.

Drive continuous improvement culture by identifying and implementing innovative solutions, supporting vendor consolidation initiatives, encouraging staff innovation submissions, and actively seeking scope expansion opportunities.

Manage scope transitions following established JLL processes, developing KPIs and SLAs for all managed services while leveraging industry-leading tools and technologies to enhance asset performance and optimize maintenance practices.

Required Experience & Skills:

• Bachelor's Degree or equivalent; Business and/or Engineering degree preferred.
• 10+ years of experience in project, maintenance, and operations within GMP/GXP/regulated spaces and processes.
• Highly attuned people management skills, with proven ability to oversee all areas of operations and maintenance, and collaborate closely with senior site client, engineering, and client capital project managers.
• Strong knowledge of engineering principles, methodologies, and tools including, but not limited to, safety, reliability, root cause analysis, agile, lean, Six Sigma, and sustainability.
• Extensive