Facilities Maintenance Technician - Planters Inn

Yarrow Group; Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality group seeks an Engineering Tech to enhance guest experiences through maintenance and repairs. The ideal candidate will manage guest services, ensure safety, and maintain high service standards. Responsibilities include diagnosing issues and performing repairs across various systems while collaborating with housekeeping. Join a dynamic team committed to remarkable hospitality and employee development.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Life Insurance (Basic, Voluntary & AD&D)

Disability Coverage (Short & Long Term)

Training & Development Opportunities

Wellness Resources

Qualifications

• Minimum one-year experience in building maintenance.
• Experience diagnosing and repairing general systems including HVAC, plumbing, electrical, refrigeration, and carpentry.

Responsibilities

• Manage and work with guest services and housekeeping teams.
• Perform general repairs including carpentry, HVAC, plumbing, and electrical.
• Ensure compliance with safety policies and procedures.

Skills

Interpersonal Skills

Communication

Problem Solving

Education

HVAC Certification

Tools

Diagnostic Tools

Job description

ABOUT US

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We Have Fun

As an Engineering Tech, you must maintain high standards in all aspects of internal and external service and embrace the Yarrow Group culture. You will manage and work with the guest services and housekeeping teams. You must ensure the safety of guests and enhance guest experience by achieving all Yarrow Group service standards, maintaining consistent quality, exceeding expectations, and completing departmental objectives efficiently.

• Follow safety and emergency guidelines, policies, and procedures.
• Greet customers promptly with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond appropriately, and provide accurate information about outlet hours, VIP programs, events, etc.
• Complete general repairs including carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and kitchen systems as assigned.
• Adhere to daily work schedules to ensure adequate coverage.
• Perform work based on facility priorities and your abilities.
• Participate in training for all areas of each facility and basic problem solving.
• Attend shift meetings to communicate work schedules and issues.
• Complete cross training as assigned.
• Ensure compliance with policies and procedures.
• Perform preventative maintenance on all equipment as assigned.
• Communicate repair statuses effectively with team members and departments.
• Prioritize safety for employees, guests, and vendors.
• Attend safety meetings regularly and after incidents.
• Support the Safety Committee and report safety issues.
• Maintain an inventory of spare parts.
• Diagnose and repair problems as needed.
• Contribute to the Perfect Room Program with Housekeeping.
• Assist with Deep Clean Projects alongside Housekeeping.

• Promptly answer calls and emails, log messages, and communicate guest needs.
• Meet service standards, remain calm, and resolve guest complaints within guidelines. Promote the hotel positively.
• Familiarize with local activities and attractions to assist guests and maximize revenue.
• Complete checklists and shift reports accurately.
• Align with the culture, values, and HR programs of the Yarrow Group.
• Maintain a professional appearance and attitude, following dress code standards.
• Implement and follow all concierge policies and procedures.
• Keep workstations and lobby areas clean and organized.
• Perform miscellaneous tasks and assist other departments as needed.
• Be on call as required.

• Minimum one-year experience in building maintenance.
• Experience diagnosing and repairing general systems including HVAC, plumbing, electrical, refrigeration, and carpentry.
• Certification or working knowledge in HVAC, refrigeration, or electrical is preferred.
• Proficient with tools and diagnostic procedures.
• Excellent interpersonal and communication skills, with high guest interaction.
• Flexible to work all shifts, with occasional overtime.
• Proven ability to resolve guest problems efficiently.

• Understanding of hotel operations and systems.
• Effective reading, writing, and speaking in English.
• Ability to handle internal and external customers with tact and diplomacy.
• Ability to work independently, multitask, and manage time effectively.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Disability Coverage (Short & Long Term)
• Training & Development Opportunities
• Wellness Resources