Facilities Maintenance & Guest Experience Specialist

Viejas Casino & Resort; Viejas (CA); On-site; USD 42,981,000 - 63,370,000; Full time

Job summary

Viejas Casino & Resort in California seeks a reliable team member to perform housekeeping and maintenance for the Outlet Center facilities, equipment, and furnishings. You will clean restrooms, pick up trash, and assist with event setup to ensure a welcoming guest experience.

This role requires punctuality, safety awareness with cleaning chemicals, and the ability to respond promptly to issues. You will work with Viejas Team Members to maintain a clean, hazard‑free environment and flexible

Qualifications

• High school diploma or GED.
• Valid Driver's License.
• Clean Driving Record.
• Must be age 21 years of age or older.
• 6 or more months of related experience.
• Knowledge and proper use and maintenance of hand and power tools.
• Ability to work in a professional high-pressure environment while maintaining good personal relation/people skills.
• Ability to multitask and work well under stress.
• Must be able to work flexible hours during the day or evening, including weekends, holidays, and all blackout dates.

Responsibilities

• Maintains consistent attendance, punctuality, and appearance that contribute to a high level of team performance and guest service.
• Responds in a timely manner to trouble calls such as store issues, leaks, lights, restrooms, etc.
• Responds to maintenance emergencies as needed.
• Documents call incidences as appropriate.
• Assists in preparing the facilities for special events, including setting up and taking down chairs for shows in the Show Court and Park.
• Ensures housekeeping and maintenance equipment are maintained and available for use.
• Cleans blood borne pathogens and other biological spills.
• Always handles cleaning chemicals as directed using proper formula for their safe use.
• Refrains from depositing harmful products into sewage system.
• Cleans/moves furniture and washes windows occasionally.
• Cleans light fixtures as required.
• Picks up trash, empties trash in receptacles, and transports trash to central deposit areas.
• Removes gum, spider webs, and spills throughout the Outlet Center.
• Cleans directories, show card holders, and signages.
• Cleans restrooms, including toilets, urinals, sinks, mirrors, counters, and floors.
• Replenishes paper products as needed.
• Collects and bales cardboards.
• Checks and empties trash cans.
• Monitors and ensures that parking lots are cleaned.
• Performs minor repairs on lighting fixtures, AC, flooring, painting, signs, door handles, tightens screw and hinges.
• Responds in a timely manner to trouble calls such as store issues, leaks, lights, restrooms, etc.
• Documents call incidences as appropriate.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines
• Performs other duties as assigned.
• Does not provide supervision to other team members.

Skills

Punctuality

Teamwork

Customer service

Education

High school diploma or GED

Tools

Hand tools

Power tools

Job description

Viejas Casino & Resort in California seeks a reliable team member to perform housekeeping and maintenance for the Outlet Center facilities, equipment, and furnishings. You will clean restrooms, pick up trash, and assist with event setup to ensure a welcoming guest experience.

This role requires punctuality, safety awareness with cleaning chemicals, and the ability to respond promptly to issues. You will work with Viejas Team Members to maintain a clean, hazard‑free environment and flexible