Facilities Maintenance Dispatch Coordinator

Aramark Correctional Services; Philadelphia (Philadelphia County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Aramark is seeking a Service Coordinator to support day-to-day facilities operations by coordinating maintenance and repair services across client locations. The role acts as the central point of contact for work requests, ensuring timely dispatch of technicians and vendors and monitoring progress in a CMMS.

The ideal candidate has facilities management, maintenance coordination, or service dispatch experience within commercial, industrial, or manufacturing environments, and can handle multiple

Qualifications

• Experience in facilities management or maintenance coordination.
• Experience with CMMS/work order systems.
• Background in manufacturing, industrial, healthcare, or commercial facilities preferred.
• Hands-on maintenance or technical trade experience desirable.
• Ability to prioritize multiple service requests in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate and dispatch internal technicians and third-party vendors for facility maintenance, repair, and preventive maintenance services.
• Manage incoming facility service requests related to HVAC, electrical, plumbing, carpentry, and other building systems.
• Use CMMS to create, assign, track, and close work orders with accurate records.
• Monitor work order status and ensure timely completion per SLAs; liaise with managers, technicians, vendors, and clients.
• Escalate critical issues impacting operations, safety, or service delivery.
• Support preventive maintenance by coordinating inspections, repairs, and recurring maintenance activities.
• Follow up with vendors/technicians to verify completion, documentation, and quality of service.
• Identify maintenance trends and opportunities to improve reliability and efficiency.
• Participate in rotating after-hours on-call for emergency maintenance.

Skills

Facilities management

Maintenance coordination

Service dispatch

Communication skills

Microsoft Office

Tools

CMMS software

Work order management

Job description

Aramark is seeking a Service Coordinator to support day-to-day facilities operations by coordinating maintenance and repair services across client locations. The role acts as the central point of contact for work requests, ensuring timely dispatch of technicians and vendors and monitoring progress in a CMMS.

The ideal candidate has facilities management, maintenance coordination, or service dispatch experience within commercial, industrial, or manufacturing environments, and can handle multiple