Service Response Coordinator - Remote

Aramark Correctional Services; Philadelphia (Philadelphia County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Aramark is seeking a Service Coordinator to support day-to-day facilities operations by coordinating maintenance and repair services across client locations. The role acts as the central point of contact for work requests, ensuring timely dispatch of technicians and vendors and monitoring progress in a CMMS.

The ideal candidate has facilities management, maintenance coordination, or service dispatch experience within commercial, industrial, or manufacturing environments, and can handle multiple

Qualifications

• Experience in facilities management or maintenance coordination.
• Experience with CMMS/work order systems.
• Background in manufacturing, industrial, healthcare, or commercial facilities preferred.
• Hands-on maintenance or technical trade experience desirable.
• Ability to prioritize multiple service requests in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate and dispatch internal technicians and third-party vendors for facility maintenance, repair, and preventive maintenance services.
• Manage incoming facility service requests related to HVAC, electrical, plumbing, carpentry, and other building systems.
• Use CMMS to create, assign, track, and close work orders with accurate records.
• Monitor work order status and ensure timely completion per SLAs; liaise with managers, technicians, vendors, and clients.
• Escalate critical issues impacting operations, safety, or service delivery.
• Support preventive maintenance by coordinating inspections, repairs, and recurring maintenance activities.
• Follow up with vendors/technicians to verify completion, documentation, and quality of service.
• Identify maintenance trends and opportunities to improve reliability and efficiency.
• Participate in rotating after-hours on-call for emergency maintenance.

Skills

Facilities management

Maintenance coordination

Service dispatch

Communication skills

Microsoft Office

Tools

CMMS software

Work order management

Job description

Job Description

The Service Coordinator plays a critical role in supporting day-to-day facilities operations by coordinating maintenance and repair services across client locations. This position serves as the central point of contact for facility-related work requests, ensuring timely dispatch of technicians and vendors, monitoring work order progress through a CMMS platform, and supporting the successful completion of preventive maintenance and corrective repair activities. The ideal candidate has experience in facilities management, maintenance coordination, or service dispatch within a commercial, industrial, or manufacturing environment.

Job Responsibilities

• Coordinate and dispatch internal technicians and third-party vendors for facility maintenance, repair, and preventive maintenance services.
• Manage incoming facility service requests related to HVAC, electrical, plumbing, carpentry, building systems, appliances, pest control, and other facility infrastructure needs.
• Utilize a Computerized Maintenance Management System (CMMS) to create, assign, track, and close work orders while maintaining accurate service records.
• Monitor work order status and ensure timely completion of maintenance activities in accordance with service level expectations.Serve as a liaison between facility managers, maintenance technicians, vendors, and client stakeholders to ensure effective communication and issue resolution.
• Escalate critical building, equipment, or infrastructure issues that may impact operations, safety, or service delivery.
• Support preventive maintenance programs by coordinating scheduled inspections, repairs, and recurring maintenance activities.
• Follow up with vendors and technicians to verify work completion, documentation, and quality of service.
• Assist in identifying maintenance trends, recurring issues, and opportunities to improve facility reliability and operational efficiency.
• Participate in a rotating after-hours on-call schedule to support emergency maintenance requests, including evenings, weekends, and holidays.

Qualifications

• Previous experience in facilities management, maintenance coordination, service dispatch, or building operations required.
• Strong understanding of facility maintenance trades, including HVAC, electrical, plumbing, carpentry, and general building systems.
• Experience working with CMMS software and work order management systems.
• Manufacturing, industrial, healthcare, or commercial facilities experience preferred.
• Previous hands-on maintenance or technical trade experience is highly desirable.
• Ability to prioritize multiple service requests and respond effectively in a fast-paced facilities environment.
• Strong organizational skills with exceptional attention to detail and documentation accuracy.
• Excellent communication and stakeholder management skills, with the ability to interact professionally with technicians, vendors, clients, and management teams.
• Proficiency with Microsoft Office and facility management technology platforms.
• Self-motivated and capable of working independently in a remote or hybrid work environment.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.