Facilities/Maintenance Administrative Assistant II

mymvw; Palm Beach Shores (FL); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free on-site parking

Discount at all on-site Food & BVe

Work shoe credit through Shoes for Cre

Company branded coat/jacket for travel

Hats, sunscreen, and t-shirts provided

Bi-annual team building events

Quarterly celebrations & Associate of/

Descrizione del lavoro

Marriott Vacations Worldwide is hiring for a guest services role at our Florida location, offering an hourly rate of $22.30. The position involves handling guest inquiries, updating records, using POS systems, and providing a high standard of service in a hotel/resort setting.

The role emphasizes welcoming guests, maintaining professional appearance, teamwork, and adherence to all policies. On-site perks and a focus on guest satisfaction support daily operations.

Competenze

• Follow all company policies and procedures to protect proprietary information and assets.
• Warmly welcome and acknowledge guests according to standards and respond to service needs with a courteous, helpful attitude.
• Speak clearly and professionally; prepare written communications accurately.
• Build positive working relationships and support team goals.
• Able to move objects up to 10 pounds as needed while maintaining safety.

Mansioni

• Follow company policies and present a clean, professional appearance.
• Welcome and acknowledge guests; anticipate needs and address inquiries.
• Communicate clearly and professionally; prepare accurate documents and handle calls with proper etiquette.
• Develop positive working relationships and support team to reach goals.
• Assist with duties as requested by Supervisors, ensuring guest satisfaction.

Conoscenze

Guest service

Communication

Professionalism

Teamwork

Attention to detail

Strumenti

POS systems

Descrizione del lavoro

Hourly Rate: $22.30

JOB SUMMARY

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

CORE WORK ACTIVITIES

• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Perform other reasonable job duties as requested by Supervisors.

SITE SPECIFIC PERKS

• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outdoor and travel roles
• Hats, sunscreen, and t-shirts are provided for outdoor roles, as needed
• Bi-annual team building events
• Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.