Facilities, IT, Audio/Visual, and Logistics SME

Strategic Alliance Business Group (SABG); Arlington (VA); On-site; USD 120,000 - 135,000; Full time

Job summary

SABG, located in Arlington, VA, seeks a Facilities, IT, Audio/Visual, and Logistics SME to support SAF/SQ. The role covers end-user IT support, SharePoint administration, site management, and facility operations across multiple networks with a TS/SCI clearance requirement.

Ideal candidates have a Bachelor’s degree with 5–10 years of related experience in CS/IT, SharePoint administration, and client service. Strong communication, problem-solving, and independent work skills are essential.

Qualifications

• Bachelor’s Degree with 5–10 years of relevant experience in CS, CIS, SharePoint Administration or IT Services Support.
• Previous Client Service Technician or designated IT Representative experience.
• SharePoint site access management and subsite creation experience or willingness to learn.
• Background and training in MS SharePoint and SharePoint Designer.
• Detail-oriented and motivated self-starter able to work independently to complete objectives.
• Excellent communication skills to work with military/government customer and contractors.
• Able to use problem solving skills to identify and troubleshoot issues and manage complex projects.

Responsibilities

• Resolve end user questions and issues by providing best practice solutions for desktop, network, hardware, and software problems across SAF/SQ networks.
• Coordinate with IT service providers to analyze problems and achieve timely resolutions, elevating when needed.
• Assist with SharePoint and site management for Public AF Portal, IntelShare and DAF SharePoint Online sites.
• Provide Site Management/Site Collection Administration with requirements gathering and definition support.
• Assist Government in developing functional requirements, writing and managing detailed design, and clarifying questions.
• Perform preventative maintenance on technology equipment and facilities to ensure reliability.
• Assist in defining solution approaches; improve site design and functionality; create custom workflows.
• Support SAF/SQ facility agreements, manage supplies/equipment, and maintain facilities to standards.
• Support operation of SAF/SQ meeting and conference facilities at all locations including setup.
• Provide Information Systems Security Officer duties: software/hardware issues, accounts, data transfers, and media handling.

Skills

Excellent communication skills

Problem solving

Detail-oriented

Self-starter

Ability to work with military/gover n

Education

Bachelor’s Degree + 5-10 years experience

Tools

SharePoint Admin

SharePoint Designer

MS 365 SharePoint Online

OneDrive for Business

Job description

Brief Description

SABG is seeking a Facilities, IT, Audio/Visual, and Logistics SME to support the office of the Assistant Secretary of the Air Force for Space Acquisition and Integration (SAF/SQ) in Arlington, VA.

JOB TITLE

Facilities, IT, Audio/Visual, and Logistics SME

CLEARANCE REQUIRED

TS/SCI

LOCATION

Arlington, VA

Essential Duties And Responsibilities

• Resolve or facilitate resolution of end user questions and issues by providing best practice solutions for desktop, network, hardware, and software technical problems to SAF/SQ members across multiple networks (NIPR, SIPR, BICES, JWICS, NMIS, SPRG).
• Coordinate with internal and external information technology service providers to perform problem analysis and achieve resolution of problems in a timely manner, and when appropriate and required elevate to appropriate personnel to assist in resolution.
• Assist with SharePoint and site management for Public, AF Portal, IntelShare and DAF SharePoint Online sites.
• Provide Site Management/Site Collection Administration by performing end- user requirements gathering and definition support for web-portal based systems.
• Assist the Government in developing the intended functional requirements, writing, and managing the detail design, and reviewing and clarifying any questions or issues.
• Perform preventative maintenance duties on technology related equipment and facilities to assure superior/trouble free functionality.
• Assist the Government in defining solution approaches; improving site design and functionality; and creating custom workflows.
• Provide assistance and support to maintain and execute SAF/SQ facility agreements, manage supplies and equipment, and maintain and repair facilities and equipment to ensure organizational compliance with required standards.
• Provide the support needed to operate the SAF/SQ’s meeting and conference facilities at all SAF/SQ locations in the Pentagon, including set-up.
• Provide Information Systems Security Officer duties for SAF/SQ, to include: software and hardware issues, account access, data transfers, scanning, and copying data to/from external media.

SUPERVISION

This position has no supervisory responsibilities.

Minimum Qualifications

• Bachelor’s Degree plus 5-10 years of relevant experience in Computer Science, Computer Information Systems, SharePoint Administration or Information Technology Services Support.
• Previous Client Service Technician or Designated IT Representative experience.
• SharePoint site access management and subsite creation experience or willingness to learn.
• Background and training in the application of various knowledge management and collaborative tools including MS SharePoint and SharePoint Designer.
• Detail-oriented and motivated self-starter able to work independently to complete objectives.
• Excellent communication skills to work directly with military/government customer and contractors.
• Able to use problem solving skills to identify and troubleshoot issues and manage complex projects, generate alternatives, if needed, and make recommendations.

Desired Experience And Qualifications Include

• Power Automate experience.
• Power Apps experience.
• Microsoft SharePoint 2013, 2016, 2019 system experience.
• Microsoft M365 SharePoint Online system experience.
• OneDrive for Business online system experience.

Computer Skills

• Skilled in operating a personal computer and standard office equipment
• Must have proficiency in a variety of computer software applications in word processing, spreadsheets, database, (MS Office: Word, Excel, Outlook, PowerPoint)

COMPETENCIES

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information
• Diversity – Shows respect and sensitivity for cultural differences; and promotes a harassment-free environment
• Ethics - Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; and upholds organizational values
• Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks, if needed; and develops realistic action plans
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

LANGUAGE SKILLS

Ability to read, analyze, and interpret governmental regulations. Ability to write reports, business correspondence, and/or procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to write and type on a computer. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb, or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job duties are performed in a manufacturing/office environment utilizing standard office equipment such as a computer, photocopier, and telephone. The noise level in the work environment is usually low to moderate.

FOR OUR SERVICE MEMBERS AND VETERANS

SABG values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at SABG, please contact our Recruiting team at [e-mail].

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with SABG, we would like to ensure your application process goes as smoothly as possible. If because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please contact our Recruiting team at [e-mail] and let us know the nature of your request and your contact information.

SALARY RANGE

$120,000 - $135,000

SABG is an Equal Opportunity/Affirmative Action Employer

Minorities/Women/Veterans/Disabled