Data Center OSC Technician – Incident Response & Monitoring

CoreSite, LLC; Los Angeles (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) with company match

Employee stock purchase plan (ESPP)

Job summary

CoreSite is seeking an Operations Support Center Technician in Los Angeles to manage trouble tickets, remote hands requests, and building service requests while monitoring data center systems across platforms.

You will respond to customer inquiries, coordinate notifications of alarms and service events, and participate in high-severity incident bridges with cross-functional teams to restore services quickly and safely.

Qualifications

• Two years of technical work experience, preferably in a NOC or data center operations.
• Experience with ticketing systems and incident management.
• Strong documentation and note-taking skills.

Responsibilities

• Manage Trouble Tickets, Remote Hands, and Building Service Requests to resolution.
• Review/Implement maintenance requests and analyze risk to customers from a global perspective.
• Notify customers, management and facility teams of alarms and service impacting events.
• Coordinate high-severity incident bridges and communicate updates to stakeholders.
• Monitor data center alarms and provide day-to-day customer support.

Skills

Ticketing systems

Network fundamentals

Electrical systems

Documentation

Customer service

Troubleshooting

MS Office

Command line

Adaptability

Independent work

Education

High school diploma or equivalent

Technical certificate (preferred)

Job description

CoreSite is seeking an Operations Support Center Technician in Los Angeles to manage trouble tickets, remote hands requests, and building service requests while monitoring data center systems across platforms.

You will respond to customer inquiries, coordinate notifications of alarms and service events, and participate in high-severity incident bridges with cross-functional teams to restore services quickly and safely.