Facilities Engineer — Data Center & IT Ops

Continent 8; South Burlington (VT); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Continent 8 in South Burlington, VT is seeking a Facilities Engineer to join our in-office team. You will support a stable, secure, scalable IT infrastructure and ensure high-performance operation of all systems.

The role requires 2+ years in IT environments, data centers, vendor management, and ITIL/ITSM knowledge. Shift is Monday–Friday 4pm–1am EST with on-site duties and opportunities to contribute to security, monitoring, and documented processes.

Formación

• 2+ years of experience in IT environments and solutions.
• Experience with supporting data centers.
• Proven success supporting Internet, network/communications, financial, enterprise, cloud or data center environments.
• Vendor management skills.
• Strong analytical skills.
• Accountable – meets aggressive expectations.
• Collaborative and detail-oriented.
• Excellent written, listening, and communications skills.
• Industry certifications such as MCSE, networking, ITIL/ITSM knowledge.
• Willingness to travel and work with minimal supervision.

Responsabilidades

• Providing technical assistance for the company’s infrastructure and hosting operations.
• Providing support for IT Infrastructure & Operations, Network/Server and Storage.
• Meet SLAs per application and/or service.
• Establish working relationships with third party providers including ISPs, carriers and cloud providers.
• Support heterogeneous environments (Cisco, HP, Dell, F5, Windows, Linux).
• Adhere to SLAs for IT services and ensure operational reliability.
• Research potential technology solutions for new initiatives and procurement.
• Ensure availability of critical systems through review and testing.
• Participate in escalation procedures and issue routing.
• Support IT Infrastructure standards and ITIL-based policies.
• Facilitate a high-level environment supporting client retention.
• Documentation and ticketing of infrastructure changes.
• Data center operations with 24-hour monitoring and possible overtime.
• Lifting 50lbs.
• Perform other duties as assigned.

Conocimientos

IT infrastructure

Data center

Vendor management

Troubleshooting

Documentation

Communication

ITIL/ITSM knowledge

Travel flexibility

Descripción del empleo

Continent 8 in South Burlington, VT is seeking a Facilities Engineer to join our in-office team. You will support a stable, secure, scalable IT infrastructure and ensure high-performance operation of all systems.

The role requires 2+ years in IT environments, data centers, vendor management, and ITIL/ITSM knowledge. Shift is Monday–Friday 4pm–1am EST with on-site duties and opportunities to contribute to security, monitoring, and documented processes.