Facilities Dispatch & Ops Coordinator (Remote/Afterhours)

Leo; Illinois; Hybrid; USD 42,000 - 66,000; Full time

Job summary

Leo is seeking a dispatcher to respond to client and vendor inquiries, manage work orders, and coordinate repairs with vendors. The role emphasizes timely updates, documentation, and cross-department collaboration to ensure maintenance is completed efficiently.

The position supports afterhours and on-call shifts, offering a blend of in-office and remote work opportunities. Candidates should demonstrate organization, attention to detail, and strong communication skills.

Qualifications

• 1–3 years of experience in coordinator or customer service roles in high-volume environment.
• CRM and WOM platform experience.
• Degree or equivalent work experience.
• Facilities services or trades experience is a big plus.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members, leaders, and other departments to escalate issues, as needed.
• This position participates in afterhours and on-call backup calendar with both in-office and remote shifts.

Skills

Strong organizational skills

Attention to detail

Adaptable in fast-paced environment

Time management

Multitask

Problem solving

Communication skills

Self-motivating

Education

Bachelor’s degree or equivalent work experience

Tools

CRM

WOM platform

Job description

Leo is seeking a dispatcher to respond to client and vendor inquiries, manage work orders, and coordinate repairs with vendors. The role emphasizes timely updates, documentation, and cross-department collaboration to ensure maintenance is completed efficiently.

The position supports afterhours and on-call shifts, offering a blend of in-office and remote work opportunities. Candidates should demonstrate organization, attention to detail, and strong communication skills.