Facilities Department Coordinator

42 NORTH DENTAL; Waltham (MA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Join a rapidly growing dental service organization as a Facilities Coordinator, responsible for maintaining service requests and managing a facilities database in a supportive team environment. Candidates should possess outstanding customer service skills and a familiarity with trades while being able to adapt to a remote work structure after training.

Benefits

Continuing education

Team member support

Qualifications

• Experience in customer support with excellent communication skills.
• Familiarity with plumbing, electrical, and HVAC trades.
• Previous dispatching or scheduling experience preferred.

Responsibilities

• Maintain the department ticket system and dispatch incoming service requests.
• Organize incoming invoices and maintain facilities database.
• Provide exceptional customer support with a ‘can-do’ attitude.

Skills

Customer Service

Communication

Attention to Detail

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Join a leading dental service organization (DSO) with a patient-focused and doctor-led culture. We're a rapidly growing DSO that values teamwork, respect, urgency and excellence, and we're looking for individuals who want to live out these values everyday. We beleive that providing quality dental care and exceptional patient care begins with supporting employees who share our vision of Healthy, Confident Smiles for Life. 42 North Dental invests heavily in their team members and community. We offer beneftis and continuing education, and we are a founding member of Women in DSO.

The Facilities Coordinator will be responsible for maintaining the department ticket system, receive and dispatch all incoming service requests. In this role, the Facilities Coordinator must be able to triage calls prior to dispatching technicians, this will also include calling offices. Additionally, the Coordinator will organize incoming invoices, maintain the facilities database consisting of lease/landlord information, office equipment, warranty information, etc. This position will be reporting directly to the Facilities and Construction Manager.

Responsibilities

The Facilities Coordinator will need to provide exceptional customer support and communications skills in a professional manner with a “can-do” attitude. Responsiveness and attention to detail will be critical to your success in a fast-growing dental support organization with a positive work environment.

Qualifications

• Stationed at HQ Monday through Friday, 8:00am-4:30pm for training period during the first two weeks of employment, then you can work fully remote.
• Familiarity with trades: Plumbing, electrical, HVAC, etc.
• Must have experience in Microsoft Word and Excel.
• Will need outstanding customer service skills. Both verbal and written communications.
• Previous dispatching or scheduling experience preferred.
• Will report directly to Facilities and Construction Manager.