Facilities CSR: 24/7 Dispatch & Helpdesk

EMCOR Facilities Services, Inc.; Tempe (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

EMCOR Facilities Services, Inc. is seeking a Customer Service Representative to provide frontline support for EMCOR Customer Solutions Center contracted customers, vendors and technicians in Tempe, AZ.

You will create work orders and coordinate with teams to resolve issues while meeting customer expectations. Ideal candidates have a high school diploma and 2-3 years in office-based customer service or call center roles.

Qualifications

• High school diploma or equivalent years of customer service experience.
• 2-3 years office-based customer service or call center experience preferred.
• Basic Facilities Maintenance knowledge preferred.
• Excellent communication skills both written and verbal.

Responsibilities

• Answer incoming telephone calls from business customers into EMCOR Customer Solutions Center.
• Create work orders from calls and dispatch the work orders via email, web, or fax.
• Escalate and track high priority work orders according to account procedures.
• Coordinate with customers, vendors, facility managers, technicians and management to facilitate reactive maintenance work.
• Prioritize work to meet performance standards and provide follow-up reporting.

Education

High school diploma

Job description

EMCOR Facilities Services, Inc. is seeking a Customer Service Representative to provide frontline support for EMCOR Customer Solutions Center contracted customers, vendors and technicians in Tempe, AZ.

You will create work orders and coordinate with teams to resolve issues while meeting customer expectations. Ideal candidates have a high school diploma and 2-3 years in office-based customer service or call center roles.