Facilities Customer Care Specialist (24/7)

EMCOR Group, Inc.; Tempe (AZ); Hybrid; USD 36,000 - 52,000; Full time

Job summary

EMCOR Group, Inc. is seeking a Customer Service Representative to provide frontline telephone support for our CSC contracted customers, vendors and technicians. You will create work orders and coordinate with teams to resolve issues efficiently.

The role requires strong communication, solid computer and phone skills, and the ability to work in a fast-paced, 24/7 operation. High school diploma and 2–3 years of call center experience preferred.

Qualifications

• High school diploma, or equivalent years of customer service experience.
• 2–3 years of office-based customer service or call center experience preferred.
• Basic facilities maintenance knowledge preferred.
• Strong communication skills, both written and verbal.
• Ability to use web-based applications and type with high accuracy (≥90%).

Responsibilities

• Answer incoming telephone calls from business customers into the Customer Solutions Center.
• Create work orders from calls and dispatch via email, web, or fax within timelines.
• Escalate and track high-priority work orders per account procedures.
• Coordinate with customers, vendors, facility managers, technicians and management.
• Prioritize work to meet performance standards and provide follow-up reporting.

Skills

Strong communication

Customer-oriented

Excellent verbal and written

Computer and phone skills

Ability to use web-based applications

Accurate data entry (90%+)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

EMCOR Group, Inc. is seeking a Customer Service Representative to provide frontline telephone support for our CSC contracted customers, vendors and technicians. You will create work orders and coordinate with teams to resolve issues efficiently.

The role requires strong communication, solid computer and phone skills, and the ability to work in a fast-paced, 24/7 operation. High school diploma and 2–3 years of call center experience preferred.