Facilities Coordinator: 24/7 Ops & Client Excellence

Jones Lang LaSalle Incorporated; Irvine (CA); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off & Holidays

Daily Pay - early access to earned W

Job summary

Jones Lang LaSalle Incorporated in Irvine, CA is seeking a Facilities Coordinator to support the Facilities Manager in delivering comprehensive services to operate and maintain properties. You will interface with occupants, assist with budgets, and ensure client satisfaction and KPI achievement.

The role requires experience in corporate facilities, strong communication, and a willingness to provide 24/7 emergency support and site attendance as needed.

Qualifications

• Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity.
• Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction.
• Ability to multitask and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities.
• Basic knowledge of building systems including mechanical and electrical systems for effective facility operations.
• Computer proficiency with ability to utilize various software platforms and systems for facility management operations.
• Availability for 24/7 emergency call support and site attendance as required for critical facility operations.
• Strong problem-solving skills with ability to follow established procedures and escalation protocols effectively.

Responsibilities

• Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs.
• Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols.
• Support work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions.
• Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations.
• Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projects.
• Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager.
• Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels.

Skills

Customer Service

Communication

Multitasking

Computer Proficiency

Emergency Support

Job description

Jones Lang LaSalle Incorporated in Irvine, CA is seeking a Facilities Coordinator to support the Facilities Manager in delivering comprehensive services to operate and maintain properties. You will interface with occupants, assist with budgets, and ensure client satisfaction and KPI achievement.

The role requires experience in corporate facilities, strong communication, and a willingness to provide 24/7 emergency support and site attendance as needed.