Facilities Coordinator

Kudos Services; Westbrook (ME); On-site; GBP 26,000; Full time

Job summary

Kudos Services, a Facilities Management company in the Healthcare sector, seeks a Helpdesk Coordinator for their Warrington team. This full-time role involves managing requests, ensuring customer satisfaction, and providing valuable support across NHS buildings. Ideal candidates will possess strong customer service skills and previous FM experience.

Benefits

25 days Annual Leave + Bank Holidays

Life Assurance Scheme

Company Pension Scheme

Employee Assistance Programme

Performance Related Bonus

Qualifications

• Previous experience in FM Helpdesk role is desirable.
• Experience in Healthcare sector is beneficial but not essential.

Responsibilities

• Assist Helpdesk Team in managing and delivering subcontractor and operational works.
• Receive and raise reactive job requests in the Concept CAFM system.
• Allocate tasks to engineers/contractors and manage workflow.

Skills

Customer Service

Inbox Management

Workload Prioritization

Job description

• £25,725 per annum
• Performance related Bonus
• 40 Hours pw - Monday to Friday 8am to 5pm
• 25 days Annual Leave + Bank Holidays
• Life Assurance Scheme
• Company Pension Scheme
• Employee Assistance Programme

Kudos is a well established Facilities Management company working within the Healthcare Sector to deliver a high-quality Facilities Management service to its client, and is looking to hire a Helpdesk Coordinator to join the Helpdesk team in Warrington on a full-time basis.

The ideal candidate will have previous experience working within a FM Helpdesk role. Experience in the Healthcare arena would also be beneficial but is not essential.

The Role

This role is responsible for assisting the Helpdesk Team in managing and delivering subcontractor, engineering, operational & project works, covering a portfolio of 35 NHS buildings across the North West & London areas, to provide maximum value and excellent customer service to Kudos & its client.

You will be responsible for receiving all reactive job requests, raising them into the Concept CAFM system, allocating them out to our engineers/contractors, and chasing tasks through to completion. Other responsibilities include raising PO’s, reviewing and approving invoices, and handling all rechargeable works. Efficient inbox management with the ability to prioritising workload effectively in a busy environment will see you succeed in this role.

Why work for Kudos?

At Kudos, we believe that our people are our most valuable asset, and that creating an environment for our employees that aligns with our core values, is essential to the success of the business.

Our Values:

• Supportive- We embrace partnership working
• Ethical- We act with integrity
• Innovative- We take ownership for understanding and improving Kudos.
• Ambitious- We continually strive to deliver the best possible service.
• Passionate- We are proud of the part we play in Kudos & the services we deliver.

Application Process

• Application & CV Screening
• Interview Via Teams with Helpdesk Manager – (30 minutes)