Facilities Coordinator

Cushman & Wakefield; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in facility management is seeking a Facilities Coordinator to support the management team in delivering exceptional service. This role involves addressing client needs, managing vendor performance, and ensuring operational efficiency. Ideal candidates will have strong communication skills, a customer-focused attitude, and experience in administrative roles. Flexibility in working hours is required.

Qualifications

• At least 1 year of experience in administrative, accounting, or tenant services roles.
• Knowledge of lease terms and basic building systems.

Responsibilities

• Provide general facility management services and monitor operations.
• Address client inquiries and ensure high-quality service delivery.
• Manage vendor performance and oversee complex work orders.

Skills

Effective communication

Customer focus

Time management

Education

High school diploma or GED

Associate's or bachelor's degree

Tools

Microsoft Office Suite

Job description

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Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with ongoing facility and team-related responsibilities.

Key Responsibilities

1. Provide general facility management services, including monitoring office/facility operations.
2. Address client inquiries, resolve issues promptly, and ensure high-quality service delivery.
3. Follow up with clients to ensure satisfaction.
4. Respond to facility inquiries and complaints, assess problems, and take corrective actions.
5. Maintain knowledge of building systems and coordinate with contractors for repairs and maintenance.
6. Assist with site inspections and create work orders for maintenance tasks.
7. Manage vendor performance, process invoices, and oversee complex work orders.
8. Communicate regularly with clients, landlords, and vendors regarding project updates and issues.
9. Train new staff and coordinate special events.
10. Monitor KPIs against service level agreements and provide helpdesk services for facilities issues.

Key Competencies

• Effective communication (oral and written)
• Customer focus and initiative
• Sense of urgency and multitasking
• Attention to detail and financial understanding
• Time management and teamwork

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• At least 1 year of experience in administrative, accounting, or tenant services roles.
• Experience with data entry, reporting, scheduling, and customer service.
• Knowledge of lease terms, management agreements, and basic building systems.
• Proficiency in Microsoft Office Suite.
• Flexibility to work on-call, including nights, weekends, and travel.

Work Environment & Physical Demands

This role operates in a professional office environment, requiring regular use of office equipment, communication, and physical movement. Employees must be able to remain stationary for long periods and operate necessary tools and systems.

EEO Statement & Additional Information

C&W is an equal opportunity employer. Accommodations are available for applicants with disabilities. Please contact the ADA line at 1-888-365-5406 or email [e-mail].