Facilities Coordinator

Cushman & Wakefield; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Facilities Coordinator to support the facility management team in delivering exceptional service. This role involves monitoring office operations, addressing client needs, and coordinating with contractors to ensure smooth facility operations. Ideal candidates will have a strong focus on customer satisfaction, effective communication skills, and the ability to multitask in a dynamic environment. Join a professional team committed to excellence and make a significant impact on client satisfaction and facility management processes.

Qualifications

• 1+ years in administrative or tenant services roles.
• Proficiency in MS Office and knowledge of building systems.

Responsibilities

• Provide general facility management services and address client inquiries.
• Coordinate with contractors for service and repairs, ensuring timely completion.

Skills

Effective communication

Customer focus

Initiative

Multitasking

Time management

Education

High school diploma or GED

Associate’s or Bachelor’s degree in facilities management

Tools

MS Office

Building systems

Job description

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Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with ongoing facility and team responsibilities.

Job Title

Facilities Coordinator

Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with ongoing facility and team responsibilities.

Essential Functions and Responsibilities

1. Provide general facility management services, including monitoring of office/facility operations.
2. Address client inquiries and concerns, ensuring timely resolution and service delivery.
3. Follow up with clients to ensure satisfaction.
4. Respond to facility inquiries and complaints, assess problems, and take corrective actions.
5. Maintain knowledge of building systems operational aspects.
6. Coordinate with contractors for service and repairs.
7. Follow safety and maintenance protocols.
8. Communicate with contractors, clients, and team members.
9. Assist with site inspections within the building portfolio.
10. Create and assign work orders to staff, vendors, and subcontractors.
11. Report on work order statuses and verify invoice pricing for payments.
12. Monitor vendor performance and provide training on procedures.
13. Manage complex work orders related to environmental issues and disaster recovery.
14. Coordinate with vendors and landlords to ensure timely job completion.
15. Maintain written communication records between all parties.
16. Schedule and document maintenance activities.
17. Provide project updates and resolve issues through communication.
18. Train new staff on processes and procedures.
19. Coordinate special events for clients.
20. Report on key performance indicators against service level agreements.
21. Provide helpdesk support for facilities services, ensuring quality service.

Key Competencies

1. Effective communication (oral and written)
2. Customer focus
3. Initiative
4. Sense of urgency
5. Multitasking and attention to detail
6. Financial knowledge
7. Time management
8. Team orientation

Education

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in facilities management, business, or related field preferred.

Experience

• Minimum 1 year in administrative, accounting, or tenant services roles.
• Experience in data entry, reporting, scheduling, and customer service.
• Experience in facilities/property management or related industries preferred.

Additional Qualifications

• Knowledge of lease terms, CAM reconciliation, insurance, and taxes.
• Understanding management agreements and contracts.
• Proficiency in MS Office and building systems.
• Good judgment, interpersonal skills, and flexibility for working hours and travel.

Work Environment

Professional office setting using standard office equipment.

Physical Demands

Requires communication, operation of office machinery, movement, and stationary work up to 90% of the time.

EEO Statement

C&W is an Equal Opportunity Employer, providing accommodations for disabilities upon request.