Facilities Cleaning & Customer Support Specialist

SBM Management Services, LP; Durham (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

SBM Management Services, LP is seeking a Customer Service Representative to help maintain cleanliness and sanitation across assigned areas while delivering friendly, professional service to customers and staff. The role emphasizes teamwork, safety, and reliable schedule adherence in a fast-paced environment.

The position involves performing janitorial duties, operating cleaning equipment, and following all safety protocols.

Qualifications

• Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements.
• Completed all safety and task training certification. May be required to be forklift certified.
• Knowledge, Skills, and Abilities: Bilingual a plus Ability to read and interpret instructions, procedures, manuals, and other documents Strong verbal and written communication skills. Knowledge of cleaning methods and equipment and willing to share with team. Knowledge of the upkeep and care of the cleaning equipment. Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
• Supervisory Responsibilities: This position has no supervisory responsibilities.

Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
• Understand reporting systems, and of the environment

Skills

Verbal communication

Written communication

Bilingual

Education

No formal education requirement

3-6 months training or experience preferred

Job description

SBM Management Services, LP is seeking a Customer Service Representative to help maintain cleanliness and sanitation across assigned areas while delivering friendly, professional service to customers and staff. The role emphasizes teamwork, safety, and reliable schedule adherence in a fast-paced environment.

The position involves performing janitorial duties, operating cleaning equipment, and following all safety protocols.