Audio Visual Technician

Astreya; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Astreya in San Francisco is seeking an AV/VC installation technician to support corporate environments. You will assist with installation of AV equipment, displays, conferencing systems, and control devices while following safety and client standards.

The role requires practical wiring/termination skills, the ability to work independently and travel to events as needed.

Qualifications

• High school diploma or GED; 1–3 years related AV installation experience.
• Ability to work independently.
• Strong wiring/termination skills and proper installation techniques.
• Excellent written and oral communication and customer service.
• Ability to read architecture, electrical, structural & AV drawings.
• Travel to distant events may be required; valid driver\'s license.

Responsibilities

• Assist with installation of AV equipment and displays, including conferencing systems.
• Perform structured cabling: pull, terminate, test CAT5e/6, video, RGB, HDMI, DVI, audio.
• Load Crestron control programs and coordinate with remote team on certification.
• Ensure SLAs and daily deliverables; update tickets accordingly.
• Assist with inventory, stock levels, and handling RMA/DOA issues.
• Support pre-event checks and liaise with cross-functional teams.

Skills

Independent work

Wiring & termination

Customer service

Reading drawings

Travel to events

Valid driver\'s license

Education

High school diploma or GED

Tools

QSC Q-SYS

Crestron

Extron

Logitech products

Zoom Rooms

Google Meet Hardware

Microsoft Teams Rooms

Shure MXA Microphones

Job description

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• AV / VC Systems Knowledge in a Corporate environment - QSC Q-SYS DSP Audio & Video products and control processors( QSC, Crestron, Extron), Logitech products, Logitech Sync, Google Meet Hardware, Zoom rooms, Microsoft Teams rooms, Shure MXA Microphones.
• Technical knowledge on PTP, Unicast, Multicast, AVOIP, Dante
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Assist with problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Help liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Assist in identifying and solving issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
• Must have ability to climb ladder, scaffolding or transported by lifts
• Must have the ability to drive/operate a vehicle in a safe manner
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively