Facilities Assistant (Shift 6:00am - 2:30pm)

CBRE Group, Inc.; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Job summary

CBRE Group, Inc. is seeking a Hospitality/Workplace Assistant to support the facilities management team at client sites in Washington, DC. The role may include front desk responsibilities and hands-on setup for meetings and events.

You will maintain pantry and office spaces, assist with catering and drinks, coordinate work orders, and help with safety inspections and vendor escorting. This role requires delivering prompt, high-quality service while staying on your feet during daily duties.

Qualifications

• Role requires hands-on hospitality and facilities support.
• Ability to respond to client inquiries with quality service.
• Comfort working on feet and moving between spaces.

Responsibilities

• Front desk support as needed.
• Hands-on setup and breakdown for meetings and events.
• Food & beverage service for meetings.
• Maintain pantry and office spaces.
• Resetting and cleaning of shared spaces, meeting rooms, conference areas, and hotel desks.
• Assist with catering and drinks for meetings as requested.
• Respond to client inquiries, ensuring prompt and quality service.
• Create and manage work orders; coordinate with technicians and vendors.
• Communicate work orders and assist with problem-solving.
• Generate and maintain records and vendor files.
• Assist with safety inspections and vendor escorting.
• Participate in process and procedure training.

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Hospitality/Workplace Assistant, you will support the facilities management team in successfully fulfilling the client's requirements. The role may include front desk responsibilities.

What You’ll Do:

• On your feet most of the day
• Hands-on setup and breakdown
• Food & beverage service for meetings
• Maintaining pantry and office spaces
• Resetting and cleaning of shared spaces, meeting rooms, conference areas, and hotel desks.
• Assisting in setting up catering and drinks for meetings are per request.
• Respond to client inquires and concerns, ensuring prompt and quality service delivery and conduct follow-ups to ensure customer satisfaction.
• Setting up meeting room configuration as per client requirements, confirm bookings and pack down and reset of spaces where required.
• Create work orders and assign them to multiple technicians, subcontractors, and vendors.
• Communicate work orders to technicians and aid management in problem-solving.
• Generate reports on open and closed work orders and verify their status with the appropriate technician or vendor.
• Maintain records such as work orders, proposals, and department files.
• Create vendor files and check the accuracy of the completed paperwork.
• Assist with the safety inspections & vendor escorting
• Assist with process and procedure training.
• This is not a comprehensive list of job requirements, additional tasks may be included.