Hospitality/Workplace Assistant

CBRE Group, Inc.; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

CBRE Group, Inc. is seeking a Hospitality/Workplace Assistant to support our facilities management team in delivering client-focused services. The role may include front desk duties and event setup to ensure seamless operations across the workspace.

You will assist in coordinating with vendors, preparing work orders, and maintaining records while upholding CBRE’s standards of service excellence.

Qualifications

• Experience in front desk or hospitality settings preferred.
• Ability to interpret instructions and ask questions for clarity.
• Strong written and verbal communication skills.
• Proficiency with standard MS Office products (Word, Outlook).

Responsibilities

• Support facilities management team to fulfill client requirements.
• Handle front desk responsibilities as needed.
• Set up and breakdown for meetings and events.
• Coordinate with vendors and subcontractors for work orders.
• Create and track work orders; communicate status to stakeholders.
• Assist with inspections and training as needed.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Outlook)

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Hospitality/Workplace Assistant, you will support the facilities management team in successfully fulfilling the clients requirements. The role may include front desk responsibilities.

What You’ll Do:

• On your feet most of the day
• Hands-on setup and breakdown
• Food & beverage service for meetings
• Maintaining pantry and office spaces
• Resetting and cleaning of shared spaces, meeting rooms, conference areas and hotel desks.
• Assisting in setting up catering and drinks for meetings are per requests.
• Respond to client inquires and concerns, ensuring prompt and quality service delivery and conduct follow ups to ensure customer satisfaction.
• Setting up meeting room configuration as per client requirements, confirm bookings and pack down and reset of spaces where required.
• Create work orders and assign to multiple technicians, subcontractors and vendors.
• Communicate work orders to technicians and aid management in problem-solving.
• Generate reports on open and closed work orders and verify their status with the appropriate technician or vendor.
• Maintain records such as work orders, proposals, and department files.
• Create vendor files and check the accuracy of the completed paperwork.
• Ensure vendors understand work order and billing procedures.
• Process invoices and ensure the correct cost center coding is used.
• Assist with the inspections on the facility campus.
• Assist with process and procedure training.

This is not a comprehensive list of job requirements, additional tasks may be included.

What You’ll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.
• Capability to understand and interpret instructions and correspondence, with the confidence to ask questions to ensure comprehension.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/ or supervisor.
• Ability to effectively present information to an internal colleagues.
• Basic analytical abilities and knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• Capability to comprehend and execute general instructions and solve problems in common situations.
• Basic knowledge of Microsoft Office products. Examples include Word and Outlook.
• Physical requirements include stooping, standing, walking, climbing stairs and ladders and the ability to lift and carry heavy loads of 40 lbs. or more.
• Decision making ability with a general understanding of procedures and company policies to achieve goals and deadlines.
• Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.