EVS Shift Manager

Caesars Entertainment; Kansas City (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO from day one

Benefits day one

Job summary

Caesars Entertainment, Harrah's North Kansas City, seeks an EVS Shift Manager to lead frontline housekeeping staff across the property, including the casino, pavilion, restaurants, and convention space. You will manage staffing, schedules, and safety to uphold cleanliness standards and guest service aligned with our Family Style Service culture.

The role requires 3–5 years of management in custodial services, a High School diploma (college degree preferred), and the ability to obtain MO Gaming

Qualifications

• Minimum 3–5 years of successful management experience in custodial or janitorial services preferred.
• Must be 21 years of age and able to pass background checks including Missouri Gaming.
• Strong leadership, communication, and problem-solving skills essential.

Responsibilities

• Lead, hire, and manage a high-performing guest service team to ensure excellent customer satisfaction and operational efficiency.
• Oversee cleaning and floor-care operations to maintain high-quality standards across the property.
• Plan and coordinate workflow, staff scheduling, and resources for multiple departments.
• Maintain regulatory compliance and enforce department policies and procedures.
• Provide ongoing coaching, feedback, and performance reviews.

Skills

Leadership

Customer service

Training

Communication

Problem solving

Team management

Education

High School diploma

College degree preferred

Tools

Computer literacy

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

This role ensures the highest standards of cleanliness, safety, and guest service across all areas of the property, including the casino, pavilion, restaurants, convention center, and all back ‑ of ‑ house spaces. The EVS Shift Manager leads frontline staff, manages departmental resources, and ensures compliance with company policies and regulatory requirements. including evenings, weekends and holidays. Team members begin accruing PTO starting on day one, and you will be eligible for benefits day one in this role. You will typically lead the team on an assigned shift and that shift will be discussed in your interview.

How You Will Create the Extraordinary

Demonstrates regular and predictable attendance; arrives on time in a clean attire aligned with our non-uniform leader guidelines, with required name tag, ID, and licenses, ready to work with a positive, ready ‑ to ‑ learn attitude.

Greets guests and team members warmly and professionally, supporting our Family Style Service culture.

Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.

Lead, hire, and manage a high-performing guest service team to ensure excellent customer satisfaction and operational efficiency.

Model outstanding service standards and inspire the team through strong leadership and best practices.

Deliver ongoing coaching, feedback, and formal mid-year and annual performance reviews.

Oversee departmental financials, including P&L management and staff scheduling.

Research and identify cost‑effective methods, materials, and processes that improve departmental performance.

Maintain consistent, high‑quality guest service through ongoing training, process enhancements, and team development.

Address and resolve employee concerns, guest issues, and operational challenges proactively.

Administer and enforce departmental policies and procedures in accordance with legal requirements and company standards.

Provide business office support with accurate and timely regulatory and management information.

Implement and monitor internal controls to protect property assets and ensure guest and employee safety.

Plan and coordinate workflow to maintain operational efficiency and safety standards.

Oversee all cleaning and floor‑care operations to ensure consistent, high‑quality standards across the property.

Ensure guest service needs are met by appropriately deploying staff and resources.

Meet departmental financial objectives, including cost‑of‑sales and budget targets.

Review and approve requisitions, expenditures, and purchases that support departmental needs.

Produce required operational, financial, and special reports accurately and on time.

Directly supervise cleaners and lead cleaners

Build and maintain high-performing teams; provide coaching, counseling, and ongoing development.

Prepare and conduct performance evaluations; oversee hiring, promotions, corrective actions, and terminations within established guidelines.

Approve wage adjustments, vacation requests, and leaves of absence as needed.

High School diploma required, college degree or equivalent work experience preferred.

Must be 21 years of age.

Must possess a minimum of three to five years of successful management experience as well as three to five years of successful experience in custodial or janitorial services preferred

Must be able to work any day of the week and any shift, including holidays and weekends.

Must pass background check, and MO Gaming License Process.

Must present a well-groomed appearance.

Excellent interpersonal, communication, problem solving, leadership skills required.

Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.

Motivator, coach, and trainer.

Strategic problem-solving skills, yet comfortable overseeing day to day activities

Demonstrated experience delivering consistent, high‑quality guest service.

Proven ability to write documentation, develop procedures, and train employees on new tools or processes.

What You Will Need

Must be at least 21 yrs. of age.

Ability to read, write, and understand English.

Communicates effectively and maintains positive working relationships with guests, coworkers, and management.

Must pass the required background check and pass a Missouri Gaming background check

Must be able to work with a team mentality.

Must be able to sit, stand, bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.

Must be able to stand and walk for prolonged periods of time or entire shift.

Must be able to work at a fast pace and in stressful situations.

Is able to tolerate areas containing second‑hand smoke, high noise levels, bright lights and dust.

Must be able to read, write, speak and understand English.

Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.

Must be able to perform assigned administrative tasks using a computer (i.e. ordering, payroll approvals, emails)

Must have manual dexterity to use cleaning equipment and office equipment as needed

Must be able to respond to both visual and aural cues.

Knowledgeable in data entry, read and interpret output from a computer.

Report to work Well-groomed hair and personal hygiene are essential.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88056
• Job Category Facilities Management
• Job Schedule Full time
• Locations Harrah's North Kansas City (On‑site)