Fabric Showroom Manager - San Francisco, CA

Pindler; San Francisco (CA); Presencial; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

Pindler's San Francisco showroom is seeking a Showroom Manager who will lead a hands-on, design-focused team dedicated to exceptional client service. You will manage relationships with designers, train staff, and coordinate with an outside sales rep to grow the territory while upholding Pindler's standards for quality and service.

The role emphasizes leadership, product knowledge in textiles, and operational excellence in a fast-paced showroom environment.

Formación

• 5+ years of management experience in showroom/retail/design environments.
• Background in interior design, textiles, or the to-the-trade showroom industry preferred.
• Proficiency with Microsoft Office / order entry systems.
• Dependable, detail-oriented, organized, and flexible.
• Ability to prioritize and shift priorities based on need.

Responsabilidades

• Lead showroom team to deliver high-quality service and maintain a polished, well-organized space.
• Develop product knowledge and communicate details to staff and customers.
• Greets customers, assists with fabric selections and design schemes, and introduces them to new products.
• Partner with outside sales to set sales strategies and growth plans.
• Manage showroom operations including order entry, stock checks, pricing, and lead times.
• Recruit, hire, and train staff; conduct annual reviews and enforce HR policies.

Conocimientos

Leadership

Textiles/Interior design knowledge

Microsoft Office

Attention to detail

Prioritization

Herramientas

Order entry systems

Descripción del empleo

For more than 79 years, Pindler has perfected the art of fabric design and development. We have never lost sight of the fact that customer service is paramount, and our commitment to providing a unique and ever-expanding product assortment to the professional interior design community remains unchanged.

The Role

We're looking for a Showroom Manager to lead our San Francisco showroom. This is a hands-on leadership role for someone who loves textiles and design, builds lasting relationships with designers, and runs a polished, well-organized showroom. You'll partner closely with our outside sales representative to grow the territory and lead a showroom team that delivers the service Pindler is known for.

• Builds customer relationships by instilling trust and loyalty through consistent service.
• Develops product vocabulary and knowledge of new introductions to communicate details effectively to staff and customers.
• Greets customers as they enter the showroom, asks about current and upcoming projects, and introduces them to new products.
• Assists customers with fabric selections, design schemes, and alternates.
• Thinks strategically and develops ideas for growing sales in the territory.
• Partners with the outside sales representative to set clear sales strategies and objectives, including targeted sales calls.
• Develops a customer outreach program to regularly check in with existing and inactive accounts.

Showroom Aesthetics & Displays

• Maintains fabric displays and keeps up with display rotations in coordination with the marketing team.
• Maintains wings (fabric sample display panels), updates pricing, pulls dropped products, and reworks wing rotation per corporate guidelines.
• Performs regular memo sample inventory and participates in sample reallocation across our corporate showroom network.
• Keeps the showroom clean, presentable, and inviting for shopping.

Showroom Operations

• Maintains proficiency in order entry processing, procedures, and policies.
• Provides stock checks, pricing, and accurate lead times.
• Works with the credit, customer service, order desk, and purchasing departments to stay current on policy and procedure changes.
• Ensures new account applications and resale certificates are accurately completed before submission.
• Maintains showroom expense records and receipts and follows reimbursement procedures.
• Tracks and updates weekly showroom traffic records.
• Supports the outside sales representative by filling territory sample requests, including through our nationwide sample sharing program.
• Manages loan sample check-in/out, ensuring samples are scanned accurately and on time using our barcode tracking system.
• Opens and closes the showroom on time.
• Submits at least one Hot Product report per month, sharing insight on top-performing and trending products.
• Recruits, hires, and maintains proper staffing levels with minimal turnover.
• Develops training programs for new employees as well as coaching and corrective action plans for underperforming employees.
• Conducts annual reviews, providing constructive feedback as well as praise.
• Knows and enforces HR policies, including attendance, vacations, and employee conduct.
• Monitors employee time records and reviews bi-weekly payroll submissions for accuracy.
• Partners with HR on employee-related issues and documentation.

Qualifications

• 5+ years of management experience, ideally in a showroom, retail, or design environment
• Background in interior design, textiles, or the to-the-trade showroom industry preferred
• Proficiency with Microsoft Office / order entry systems
• Dependable, detail-oriented, organized, and flexible
• Ability to prioritize and shift priorities based on need

Reports to: VP of Sales

Compensation

• $55,000 - $65,000 per year, plus commission

Join Our Team

If you're passionate about design, thrive in a client-facing leadership role, and want to be part of a company with a long legacy of quality and service, we'd love to hear from you.

Pindler is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Job Type: Full-time

• Health insurance
• Life insurance
• Paid time off
• Vision insurance