Fabric Order & Customer Support Specialist

Arhaus; Conover (NC); Vor Ort; USD 18.000 - 25.000; Vollzeit

Zusammenfassung

Arhaus is seeking a Customer Service Associate in Conover, NC to support the Customer Service Lead and Manager. You will manage orders, communicate with customers, and help coordinate fabric availability while maintaining accuracy and a high level of service.

The role requires strong collaboration, organization, and problem-solving skills, with the ability to work independently in a fast-paced environment. Weekend and overtime availability is required.

Qualifikationen

• Must have strong collaboration and interpersonal communication skills.
• Strong organization, analytical and problem-solving skills.
• Autonomous/independent worker; able to work with minimum supervision.
• Excellent written and verbal English communication in a fast-paced environment.

Aufgaben

• Handle COM, CFA, and CTM orders.
• Mail CFA documents to customers and track approvals.
• Manage daily 860 changes and respond to fabric availability questions.
• Process weekly tickets for casing and core schedules.
• Provide backup for Order Proofing as needed.
• Cross-train for other tasks at supervisor request.

Kenntnisse

Collaboration

Interpersonal communication

Organization

Analytical

Problem-solving

Autonomy

Team player

Reliability

Attention to detail

English communication

Ausbildung

High School Diploma

Bachelor's degree

Tools

Excel

Email

Word

Jobbeschreibung

Arhaus is seeking a Customer Service Associate in Conover, NC to support the Customer Service Lead and Manager. You will manage orders, communicate with customers, and help coordinate fabric availability while maintaining accuracy and a high level of service.

The role requires strong collaboration, organization, and problem-solving skills, with the ability to work independently in a fast-paced environment. Weekend and overtime availability is required.