Fab Technician-L2

Iron Systems, Inc; Beaverton (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Iron Systems, Inc. seeks an IT Support Specialist to help users across desktops, laptops, mobile devices, and printers. You will troubleshoot hardware, software, and network issues and set up new devices for users.

You will manage device inventory, install OS and applications, maintain security with antivirus and updates, and document support requests in the ticketing system. Collaboration with IT teams and vendors is expected.

Qualifications

• Provide basic IT support for desktops, laptops, mobile devices, and printers.
• Troubleshoot hardware, software, and network problems.
• Set up and configure new devices for users.

Responsibilities

• Install and update operating systems and applications.
• Maintain an inventory of all devices and perform regular checks.
• Keep records of all support requests in the ticketing system.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

Networking basics

Device provisioning

Documentation

Team collaboration

Security best practices

Tools

Ticketing system

Endpoint monitoring tools

Job description

Key Responsibilities

• Help users and manufacturing (fab) with issues on desktops, laptops, mobile phones, and printers.
• Troubleshoot hardware, software, and network problems.
• Set up new devices and configure them for users.

Device Management

• Install and update operating systems and applications.
• Maintain an inventory of all devices and perform regular checks.

Security

• Ensure devices are secure with antivirus software and necessary updates.
• Assist with encryptions and VPNs to protect company data.

Network

• Help users with basic network issues like Wi-Fi and LAN connectivity.
• Work with other teams for more advanced network problems.

Documentation

• Keep records of all support requests and solutions in the ticketing system.
• Create simple guides for common problems users face.

Collaboration

• Work with other IT teams and communicate with vendors when necessary.

Compliance

• Ensure workstations meet company IT and security policies.
• Keep systems properly licensed and updated.

Inventory Management

• Track and manage workstation hardware/software inventory.

System Monitoring

• Monitor workstation performance.
• Suggest and implement improvements.