Desktop Engineer L1

Iron Systems, Inc; Indianapolis (IN); On-site; USD 40,000 - 65,000; Full time

Job summary

Iron Systems, Inc. is seeking an on-site Desktop Support Technician to provide end-user support in Indianapolis. You will troubleshoot PC-related issues and build/repair hardware as directed by CLIENT tech support, ensuring timely resolution and ticket updates.

Ideal candidates will have Windows 7/10 experience, familiarity with SCCM, and strong English communication. On-site and in-office support roles require proactive, organized work and adherence to SLAs across data center environments.

Qualifications

• Must have customer-facing skills and presentable appearance.
• Demonstrates independent and pro-active thinking.
• Works well with team and Professional Services.

Responsibilities

• Provide on-site and desk-side support to end users.
• Troubleshoot PC-related problems per direction from CLIENT level 2 or SPOC.
• Resolve incidents and requests within SLA in high-pressure environments.
• Build, configure and troubleshoot Install “Gold” images on PCs and laptops.
• Ensure tickets are updated daily.

Skills

Customer-facing

Independent thinking

Team relationships

Organized prioritization

Fully vaccinated

Education

CompTIA A+

CompTIA Network+

Microsoft MCP

MCITP

MCSE

Tools

Windows SCCM

Call logging system

Windows 7/10

Job description

Key Responsibilities

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC‑related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required

• The individual must have good customer-facing skills and be well presented.
• Demonstrates independent and pro‑active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by CLIENT.
• Excellent hands‑on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communications are mandatory in English and Local language

Desired Educational Requirements

• Completion of CompTIA certifications—e.g.A+, Network+, etc
• Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc