FAA Benefits & HR Support Specialist

Leidos; Kansas City (MO); Sur place; USD 46 000 - 82 000; Plein temps

Résumé du poste

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC). This is an onsite position in the Kansas City office 5 days per week.

You will provide high-level customer support for Benefits/HR, guide customers to relevant resources, and escalate complex issues to a BOC HR Assistant or Specialist. You will research policies, certify benefit forms, and maintain files to ensure accurate records.

Qualifications

• Typically requires high school diploma or equivalent and 3–5 years of prior relevant experience.
• Ability to obtain a Public Trust clearance.
• Preferred federal benefits and customer service experience.

Responsabilités

• Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls and providing federal benefits, retirement, and HR information.
• Direct customers to links and pages and elevate complex issues to a BOC HR Assistant or Specialist.
• Research and assist with documentation regarding policies and procedures for Benefits/HR.
• Certifies and processes a variety of benefit forms for FAA customers, including TCC determinations.
• Research HR policies and procedures for inquiries.
• Maintain and update customer files and follow up on documentation.
• Support the BOC and clients in administrative and clinical matters related to BOC operation.
• Work with BOC management to resolve issues and coordinate processes.

Connaissances

Customer service

Documentation research

Policy interpretation

Clear communication

Formation

High school diploma or equivalent

Bachelor's degree preferred

Description du poste

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC). This is an onsite position in the Kansas City office 5 days per week.

You will provide high-level customer support for Benefits/HR, guide customers to relevant resources, and escalate complex issues to a BOC HR Assistant or Specialist. You will research policies, certify benefit forms, and maintain files to ensure accurate records.