Customer Service Representative

Leidos; Kansas City (MO); On-site; USD 46,000 - 82,000; Full time

Job summary

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC). This is an onsite position in the Kansas City office 5 days per week.

You will provide high-level customer support for Benefits/HR, guide customers to relevant resources, and escalate complex issues to a BOC HR Assistant or Specialist. You will research policies, certify benefit forms, and maintain files to ensure accurate records.

Qualifications

• Typically requires high school diploma or equivalent and 3–5 years of prior relevant experience.
• Ability to obtain a Public Trust clearance.
• Preferred federal benefits and customer service experience.

Responsibilities

• Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls and providing federal benefits, retirement, and HR information.
• Direct customers to links and pages and elevate complex issues to a BOC HR Assistant or Specialist.
• Research and assist with documentation regarding policies and procedures for Benefits/HR.
• Certifies and processes a variety of benefit forms for FAA customers, including TCC determinations.
• Research HR policies and procedures for inquiries.
• Maintain and update customer files and follow up on documentation.
• Support the BOC and clients in administrative and clinical matters related to BOC operation.
• Work with BOC management to resolve issues and coordinate processes.

Skills

Customer service

Documentation research

Policy interpretation

Clear communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC).

This is an onsite position in the Kansas City office 5 days per week.

In this role you will perform the following duties:

• Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers.
• Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support.
• Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR.
• Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination.
• Researches benefit and HR policies and procedures for use in answering inquiries.
• Maintains and updates customer files and follows up on relevant documentation.
• Research benefit and HR policies and procedures for use in answering inquiries
• Support the BOC and its clients in various administrative and clinical matters related to the operation of the BOC.
• Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.

Note: These duties are not a complete list. There may be other required duties as well.

Basic Qualifications:

• Typically requires high school diploma or equivalent and 3 – 5 years of prior relevant experience although a Bachelor's degree is preferred.
• Ability to obtain a Public Trust clearance

Preferred Qualifications:

• Prior Federal benefits and customer service experience preferred.

Compensation will be $30/hour based on experience and education.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

October 9, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $45,500.00 - $82,250.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.