F135 Engine Technical Data CSE - Onsite

Pratt & Whitney; East Hartford (CT); On-site; USD 87,000 - 165,000; Full time

Job summary

Pratt & Whitney in East Hartford, CT, is seeking a Customer Support Engineer for the F135 program. You will support development and maintenance of Joint Technical Data (JTD) manuals, working with engineering teams, customers and vendors to ensure accurate data for Unit and Depot maintenance.

You will review changes, drive improvements, and help sustainment and readiness of the engine program, with occasional travel. U.S. citizenship required for program access.

Qualifications

• Bachelor’s degree in engineering or related field is required; advanced degree preferred.
• Minimum 5 years of customer support or sustainment experience, or 3 years with an advanced degree.
• U.S. citizenship required for access to information.
• Ability to travel (<10%) based on business needs.

Responsibilities

• Answer technical data inquiries and provide timely updates to support maintenance for the F135 engine.
• Drive customer satisfaction by influencing the JTD through engineering requirements.
• Review limits incorporation documents and engineering changes from a sustainment perspective.
• Influence effective solutions for implementation plans for new configurations.
• Support depot and unit-level maintenance increased capability.
• Review Joint Technical Data change requests and evaluate each based on technical expertise.
• Collaborate with internal engineering groups, customers, vendors, and CSEs to resolve issues and ensure optimal JTD instructions.

Skills

Customer support

Sustainment experience

Project management

Communication skills

Education

Bachelor's degree in Engineering or related field

Advanced degree in related field (preferred)

Job description

Pratt & Whitney in East Hartford, CT, is seeking a Customer Support Engineer for the F135 program. You will support development and maintenance of Joint Technical Data (JTD) manuals, working with engineering teams, customers and vendors to ensure accurate data for Unit and Depot maintenance.

You will review changes, drive improvements, and help sustainment and readiness of the engine program, with occasional travel. U.S. citizenship required for program access.