Onsite F135 Technical Data Support Engineer

RTX; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

medical

dental

vision

life insurance

short-term disability

long-term disability

401(k) match

flexible spending accounts

flexible work schedules

employee assistance program

Employee Scholar Program

parental leave

paid time off

holidays

Job summary

RTX is hiring a Customer Support Engineer (CSE) to support the F135 Joint Technical Data (JTD) and engine manuals. The role collaborates with engineering, customers, and vendors to ensure accurate data for unit and depot maintenance, sustaining engine readiness.

Requirements include a bachelor’s degree, 2+ years in customer support or sustainment, and U.S. citizenship. Some travel (<10%) may be needed; onsite work at East Hartford, CT is expected.

Qualifications

• Bachelor’s degree required; Engineering or another Technical Degree in a related field preferred.
• A minimum 2 years of customer support, sustainment experience or an Advanced Degree in a related field.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Ability to support occasional travel (<10%) based on business needs.

Responsibilities

• Review technical data inquiries and work with internal teams to provide timely answers to technical questions.
• Provide timely technical data updates to support maintenance and operations on the F135 engine.
• Incorporate engineering requirements into the JTD through creation of Source Data/JTD markups.
• Review of limits development documents from a sustainment perspective, providing feedback and customer support engineering input
• Review Joint Technical Data change requests, evaluating the request based on technical expertise and a sustainment perspective
• Perform Source Data authoring functions including creation of source data and resolution of customer comments
• Support depot and unit level scheduled and unscheduled maintenance strategies and implementation plans.
• Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.

Skills

Customer support

Sustainment experience

Travel readiness

Education

Bachelor’s degree in Engineering or Technical Field

Job description

RTX is hiring a Customer Support Engineer (CSE) to support the F135 Joint Technical Data (JTD) and engine manuals. The role collaborates with engineering, customers, and vendors to ensure accurate data for unit and depot maintenance, sustaining engine readiness.

Requirements include a bachelor’s degree, 2+ years in customer support or sustainment, and U.S. citizenship. Some travel (<10%) may be needed; onsite work at East Hartford, CT is expected.