F135 Technical Data Customer Support Engineer (Onsite)

RTX; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

medical

dental

vision

life insurance

short-term disability

long-term disability

401(k) match

flexible spending accounts

flexible work schedules

employee assistance program

Employee Scholar Program

parental leave

paid time off

holidays

Job summary

RTX is hiring a Customer Support Engineer (CSE) to support the F135 Joint Technical Data (JTD) and engine manuals. The role collaborates with engineering, customers, and vendors to ensure accurate data for unit and depot maintenance, sustaining engine readiness.

Requirements include a bachelor’s degree, 2+ years in customer support or sustainment, and U.S. citizenship. Some travel (<10%) may be needed; onsite work at East Hartford, CT is expected.

Qualifications

• Bachelor’s degree required; Engineering or another Technical Degree in a related field preferred.
• A minimum 2 years of customer support, sustainment experience or an Advanced Degree in a related field.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Ability to support occasional travel (<10%) based on business needs.

Responsibilities

• Review technical data inquiries and work with internal teams to provide timely answers to technical questions.
• Provide timely technical data updates to support maintenance and operations on the F135 engine.
• Incorporate engineering requirements into the JTD through creation of Source Data/JTD markups.
• Review of limits development documents from a sustainment perspective, providing feedback and customer support engineering input
• Review Joint Technical Data change requests, evaluating the request based on technical expertise and a sustainment perspective
• Perform Source Data authoring functions including creation of source data and resolution of customer comments
• Support depot and unit level scheduled and unscheduled maintenance strategies and implementation plans.
• Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.

Skills

Customer support

Sustainment experience

Travel readiness

Education

Bachelor’s degree in Engineering or Technical Field

Job description

Date Posted: 2026-11-03 Country: United States of America Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The F135 engine program is seeking a Customer Support Engineer (CSE) to support the development and maintenance of F135 Joint Technical Data (JTD) engine manuals. In this role, you will work closely with engineering teams, customers, and vendors to ensure the accuracy and effectiveness of technical data supporting both Unit and Depot Maintenance levels. Your contributions will directly impact the sustainment and operational readiness of the F135 engine program.

What You Will Do:

• Review technical data inquiries and work with internal teams to provide timely answers to technical questions.
• Provide timely technical data updates to support maintenance and operations on the F135 engine.
• Incorporate engineering requirements into the JTD through creation of Source Data/JTD markups.
• Review of limits development documents from a sustainment perspective, providing feedback and customer support engineering input
• Review Joint Technical Data change requests, evaluating the request based on technical expertise and a sustainment perspective
• Perform Source Data authoring functions including creation of source data and resolution of customer comments
• Support depot and unit level scheduled and unscheduled maintenance strategies and implementation plans.
• Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.

What You Will Learn:

• Gain hands‑on experience in maintenance-driven sustainment processes for a major military engine program.
• Develop skills in technical data management, configuration management, and JTD sustainment.
• Experience cross-functional collaboration experience across engineering, customer support, field teams, and depot operations.
• Build an understanding of technical publications, source data creation, and engine operational requirements.
• Professional development through exposure to advanced propulsion systems and continuous improvement processes.

Qualifications You Must Have:

• Bachelor’s degree required; Engineering or another Technical Degree in a related field preferred
• A minimum 2 years of customer support, sustainment experience or an Advanced Degree in a related field.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Ability to support occasional travel (<10%) based on business needs.

Qualifications We Prefer:

• F135 engine build, manufacturing, or design experience.
• Knowledge in limits development and/or configuration management and engineering changes.
• Experience using technical data, drawings, and requirements.
• Ability to support operations in a fast‑paced, dynamic, results‑driven production environment while demonstrating strong project management, time management, teamwork, communication, and interpersonal skills.

Please ensure the role type defined below is appropriate for your needs. This position is classified as: Onsite

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Benefits:

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.