F&I Finance Manager - Premium Guest Experience

Johnson Automotive; MacGregor Park (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Referral Program

Employee Discounts

Job summary

Genesis of Cary is seeking an experienced F&I Manager to lead the financing and insurance process for vehicle buyers. You will collaborate with sales teams and lending partners to structure and present financing options while ensuring compliance and a premium guest experience.

The role emphasizes accurate documentation, timely processing, and maintaining up-to-date knowledge of lender programs and F&I products to support guest satisfaction and long-term relationships.

Qualifications

• Strong understanding of automotive financing, lender programs, and F&I products.
• Proven ability to structure transactions and work effectively with lending partners.
• Strong consultative selling and presentation skills.
• Excellent verbal and written communication.
• The ability to explain financial information, financing options, and F&I products clearly and professionally.

Responsibilities

• Welcome guests into the financial portion of the vehicle-buying process and provide a professional, seamless transition from Sales to Finance.
• Conduct a consultative interview to understand each guest's financing needs, payment objectives, and available options.
• Review customer credit information and relevant transaction details to determine appropriate financing options and deal structures.
• Structure and submit finance transactions to appropriate lending partners for approval.
• Work with lenders and dealership management to resolve financing issues and help facilitate successful completion of transactions.
• Develop and maintain productive relationships with dealership lending partners.
• Present financing options clearly, accurately, and transparently.
• Present available finance and insurance products through the dealership's established menu process.
• Explain available products, coverage, costs, and options so guests can make informed decisions based on their individual needs.
• Process finance transactions accurately and efficiently.
• Prepare, review, and complete required finance, insurance, lender, and dealership documentation.
• Ensure administrative processes associated with assigned transactions are accurate, complete, and timely.
• Maintain strong working knowledge of available finance and insurance products, lender programs, and dealership processes.
• Follow up with guests as appropriate to ensure satisfaction and support long-term relationships, loyalty, and referrals.
• Work collaboratively with Sales Consultants, Sales Managers, other F&I professionals, and dealership leadership to provide a seamless guest experience.
• Meet or exceed established individual and departmental performance objectives.

Skills

Automotive financing knowledge

Consultative selling

Presentation skills

Communication

Attention to detail

Job description

Genesis of Cary is seeking an experienced F&I Manager to lead the financing and insurance process for vehicle buyers. You will collaborate with sales teams and lending partners to structure and present financing options while ensuring compliance and a premium guest experience.

The role emphasizes accurate documentation, timely processing, and maintaining up-to-date knowledge of lender programs and F&I products to support guest satisfaction and long-term relationships.