Automotive F&I Manager - Genesis Cary

Hol-Dav Inc; Cary (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Discounts

Medical, Dental, and Vision Insurance

Job summary

Genesis of Cary seeks an experienced F&I Manager to guide guests through financing and insurance decisions, working with sales teams to structure compliant, transparent transactions.

You will build lender relationships, present options clearly, and ensure accurate documentation while delivering an exceptional guest experience in a fast-paced, performance-driven environment.

Qualifications

• Strong understanding of automotive financing, lender programs, and F&I products.
• Proven ability to structure transactions and work effectively with lending partners.
• Strong consultative selling and presentation skills.
• Excellent verbal and written communication.
• Ability to explain financial information, financing options, and F&I products clearly and professionally.
• Strong customer-service and relationship-building skills.
• Excellent attention to detail and commitment to administrative accuracy.
• Strong organizational skills and the ability to manage multiple transactions and deadlines.
• Sound judgment and problem-solving ability.
• Ability to work in a fast-paced, performance-driven dealership environment.
• Comfort using dealership, lender, and financial technology systems.
• Commitment to ethical business practices and regulatory compliance.
• A valid driver's license and driving record acceptable under company standards.

Responsibilities

• Structure and submit finance transactions to lending partners for approval.
• Develop and maintain productive relationships with dealership lending partners.
• Present financing options clearly and transparently.
• Present available finance and insurance products through the dealership's menu.
• Explain products, coverage, costs, and options so guests can make informed decisions.
• Process finance transactions accurately and efficiently.
• Prepare, review, and complete required finance, insurance, lender, and dealership documentation.
• Ensure compliance with policies and regulations throughout the process.
• Follow up with guests to ensure satisfaction and long-term relationships.
• Collaborate with Sales Consultants and leadership to provide a seamless guest experience.
• Meet or exceed performance objectives.

Skills

Automotive finance knowledge

Lender relationships

Consultative selling

Communication skills

Attention to detail

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive F&I Manager - Genesis Cary

Full Time Genesis of Cary, Cary, NC, US

Create an exceptional ownership experience while building a rewarding career in Automotive Finance!

Genesis of Cary is looking for an experienced, polished, and performance-driven Finance & Insurance (F&I) Manager to join our team.

The F&I Manager plays an important role in the vehicle-purchase experience, helping guests transition seamlessly from selecting their vehicle to completing the financial portion of their transaction. This position combines relationship building, consultative selling, financial expertise, lender relationships, attention to detail, and uncompromising compliance.

We're looking for someone who can deliver strong financial performance while maintaining the transparent, professional, guest-focused experience expected at Genesis of Cary.

What You'll Do

As an F&I Manager, you'll work directly with guests, Sales Consultants, Sales Management, dealership leadership, and lending partners to structure and complete vehicle transactions while identifying financing and protection options that meet each guest's individual needs.

Responsibilities include:

• Welcome guests into the financial portion of the vehicle-buying process and provide a professional, seamless transition from Sales to Finance.
• Conduct a consultative interview to understand each guest's financing needs, payment objectives, and available options.
• Review customer credit information and relevant transaction details to determine appropriate financing options and deal structures.
• Structure and submit finance transactions to appropriate lending partners for approval.
• Work with lenders and dealership management to resolve financing issues and help facilitate successful completion of transactions.
• Develop and maintain productive relationships with dealership lending partners.
• Present financing options clearly, accurately, and transparently.
• Present available finance and insurance products through the dealership's established menu process.
• Explain available products, coverage, costs, and options so guests can make informed decisions based on their individual needs.
• Process finance transactions accurately and efficiently.
• Prepare, review, and complete required finance, insurance, lender, and dealership documentation.
• Ensure administrative processes associated with assigned transactions are accurate, complete, and timely.
• Maintain strong working knowledge of available finance and insurance products, lender programs, and dealership processes.
• Follow up with guests as appropriate to ensure satisfaction and support long-term relationships, loyalty, and referrals.
• Work collaboratively with Sales Consultants, Sales Managers, other F&I professionals, and dealership leadership to provide a seamless guest experience.
• Meet or exceed established individual and departmental performance objectives.

Compliance Matters

Success in F&I requires more than strong production. Accuracy, transparency, consistency, and compliance are fundamental responsibilities of the position.

The F&I Manager is expected to:

• Conduct transactions in accordance with applicable federal and state laws and regulations.
• Follow all Johnson Automotive policies, Finance Department procedures, and established F&I processes.
• Maintain transparency and consistency throughout the financing and product-presentation process.
• Ensure finance and insurance products are accurately represented and appropriately documented.
• Ensure required transaction documentation is complete, accurate, timely, and properly executed.
• Protect confidential customer financial and personal information.
• Proactively identify and resolve documentation, lender, funding, and transaction issues.
• Immediately elevate questions, discrepancies, and potential compliance concerns to appropriate management.
• Demonstrate sound judgment, integrity, and ethical business practices in every transaction.

What We're Looking For

We're looking for an F&I professional who can combine financial expertise, consultative sales ability, exceptional guest service, and disciplined execution.

Successful candidates should bring:

• Strong understanding of automotive financing, lender programs, and F&I products.
• Proven ability to structure transactions and work effectively with lending partners.
• Strong consultative selling and presentation skills.
• Excellent verbal and written communication.
• The ability to explain financial information, financing options, and F&I products clearly and professionally.
• Strong customer-service and relationship-building skills.
• Excellent attention to detail and commitment to administrative accuracy.
• Strong organizational skills and the ability to manage multiple transactions and deadlines.
• Sound judgment and problem-solving ability.
• The ability to work effectively in a fast-paced, performance-driven dealership environment.
• Comfort using dealership, lender, and financial technology systems.
• A commitment to ethical business practices and regulatory compliance.
• A valid driver's license and driving record acceptable under company standards.

What Success Looks Like

Our F&I Managers are expected to deliver results while protecting the integrity of every transaction and providing an exceptional guest experience.

Performance may be measured through:

• Finance PVR
• Finance and insurance product penetration
• Total finance and product sales volume
• Customer Satisfaction Index (CSI)
• Contracts-in-Transit (CIT) performance
• Accuracy and timeliness of transaction processing
• Compliance with federal and state requirements
• Adherence to Johnson Automotive policies and established Finance Department processes
• Guest satisfaction and relationship building
• Professionalism, teamwork, and overall contribution to dealership performance

Why Genesis of Cary?

Genesis represents a modern approach to luxury - one built around thoughtful design, technology, attention to detail, and an elevated ownership experience.

Our F&I Manager has an important role in delivering that experience. The financial portion of a vehicle purchase should feel every bit as professional and considered as the rest of the guest's interaction with the dealership.

At Genesis of Cary, you'll have the opportunity to combine your automotive finance expertise with a premium guest experience while working alongside a team committed to performance, professionalism, and long-term customer relationships. As part of Johnson Automotive, you'll also join an established automotive organization where demonstrated success, leadership, compliance, and strong business performance can create opportunities for continued career advancement.

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Referral Program

Employee Discounts

• Medical, Dental, and Vision Insurance
• Employer-Paid and Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Hospital Insurance
• Healthcare and Dependent Care Savings Accounts
• Employee Assistance Program
• Pet Insurance, Will Preparation Services, and Travel Assistance

Genesis of Cary and Johnson Automotive participate in E-Verify and are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Safety Matters: All employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and Motor Vehicle Report.