F&B Team Lead: Guest Experience

loewshotels; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & retirement benefits

Paid time off

Training & development opportunities

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary meals while working

Complimentary parking

Volunteer opportunities

Job summary

Loews New Orleans Hotel is seeking a Food and Beverage Supervisor to lead a dynamic team across dining and beverage outlets. You will supervise staff, ensure quality standards, and assist with training, scheduling, and inventory to deliver exceptional guest experiences.

The role requires leadership, strong communication, and a passion for hospitality in a fast-paced environment. You will collaborate with kitchen and service teams to uphold excellence and guest satisfaction.

Qualifications

• Minimum of one year of food and beverage experience; prior leadership or supervisory experience is preferred.
• Thorough understanding of food and beverage techniques, service standards, and sanitation regulations.
• Strong organizational, communication, and leadership skills with the ability to motivate teams.
• Proficient in Microsoft Office and familiar with POS systems and basic financial reporting.
• Ability to lift and carry food service trays weighing 35+ pounds.
• High School Diploma or equivalent preferred.

Responsibilities

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards.
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Assist with planning and managing special events, banquets, and private functions.
• Greet guests, address inquiries, and resolve complaints promptly and professionally.
• Gather and analyze guest feedback to suggest improvements and enhance experiences.
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.
• Conduct pre-shift meetings to communicate priorities, updates, and promotions.
• Support recruitment, onboarding, and training of new team members.
• Provide ongoing coaching and feedback to maintain service excellence.
• Monitor inventory and stock levels, coordinating purchases to meet operational needs.
• Track sales, control waste, and implement portion control to optimize profitability.
• Ensure compliance with health, safety, and hygiene regulations across all operations.

Skills

Leadership

Communication

Organizational skills

Team motivation

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Financial reporting

Job description

Loews New Orleans Hotel is seeking a Food and Beverage Supervisor to lead a dynamic team across dining and beverage outlets. You will supervise staff, ensure quality standards, and assist with training, scheduling, and inventory to deliver exceptional guest experiences.

The role requires leadership, strong communication, and a passion for hospitality in a fast-paced environment. You will collaborate with kitchen and service teams to uphold excellence and guest satisfaction.