F&B Operations Leader — Dining, Bars & Events

Sonesta Hotels International Corporation in; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

401(k) Retirement Plan with Company 0r

Paid Vacation & Sick Time

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term 0

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta Hotels International Corporation in New Orleans seeks a Food & Beverage Manager to oversee restaurant, bar, banquets, and catering operations. You will lead daily F&B activities, drive guest satisfaction, and maximize revenue with strategic menu initiatives and service excellence.

Collaborate with Culinary, Banquets, and hotel leadership to ensure seamless operations, high food safety standards, and a positive, guest-centric culture across all outlets.

Qualifications

• Bachelor's degree in Hospitality Management, Business, Food & Beverage Management, or related field preferred.
• 3+ years of experience in Food & Beverage Operations, Restaurant Management, Hotel Operations, Banquets, or Hospitality Management.
• Previous leadership or supervisory experience within restaurants, hotels, bars, resorts, or hospitality environments preferred.
• Strong knowledge of restaurant operations, banquet service, catering, inventory management, labor management, and guest service standards.
• Knowledge of food safety regulations, HACCP guidelines, and alcohol service compliance requirements.
• Strong leadership and team development skills with the ability to motivate and inspire hospitality teams.
• Excellent communication, organizational, and problem-solving skills in a fast-paced operational environment.
• Ability to analyze operational performance, guest feedback, and financial metrics to drive continuous improvement.
• Flexible availability including evenings, weekends, and holidays as required in hospitality operations.
• A passion for hospitality, food & beverage experiences, guest satisfaction, teamwork, and operational excellence.

Responsibilities

• Lead day-to-day Food & Beverage operations across hotel restaurants, bars, lounges, room service, banquets, catering, and special events.
• Supervise, train, coach, schedule, and develop Food & Beverage team members to deliver exceptional guest service and operational performance.
• Ensure high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across all dining outlets.
• Partner closely with Culinary, Banquets, Stewarding, and hotel leadership teams to support seamless restaurant and event operations.
• Monitor restaurant performance, guest feedback, labor costs, food & beverage costs, inventory management, and operational efficiency metrics.
• Support revenue growth initiatives through upselling, promotions, menu strategies, event execution, and exceptional guest experiences.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, alcohol service laws, and health department requirements.
• Assist with hiring, onboarding, training, employee engagement, performance management, and succession planning activities.
• Manage scheduling, staffing levels, payroll support, and labor productivity to align with operational and financial goals.
• Resolve guest concerns and service recovery situations professionally and proactively to maintain high guest satisfaction scores.
• Support banquet functions, conferences, weddings, meetings, and catering events to ensure flawless execution and client satisfaction.
• Help drive a positive, collaborative, and service-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Operations management

Team development

Education

Bachelor's degree in Hospitality Management, Business, Food & Beverage Management, or related field

Job description

Sonesta Hotels International Corporation in New Orleans seeks a Food & Beverage Manager to oversee restaurant, bar, banquets, and catering operations. You will lead daily F&B activities, drive guest satisfaction, and maximize revenue with strategic menu initiatives and service excellence.

Collaborate with Culinary, Banquets, and hotel leadership to ensure seamless operations, high food safety standards, and a positive, guest-centric culture across all outlets.