F&B Supervisor: Lead Guest Service & Growth

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

On-site Medical Center

Competitive Compensation

Holiday Pay

Birthday Pay

Paid Vacation and Personal Days

Tuition Reimbursement

401(k) Retirement Savings Plan

Childcare Assistance

Discounts for Staff

Career Growth Opportunities

Equal Opportunity Employer

Job summary

Rosen Hotels & Resorts in Orlando seeks an F&B Supervisor to support the Food and Beverage Manager, oversee assigned outlets, and drive guest satisfaction and profitability.

You'll train and motivate staff, monitor operations, enforce safety and sanitation, and collaborate with department heads to ensure seamless service. The role requires 2+ years F&B exp and legal work status in the USA.

Qualifications

• 2+ years of F&B experience required.
• Strong guest service and conflict resolution skills.
• Experience training, coaching, and motivating team members.
• Knowledge of food safety, sanitation, and health regulations.
• Ability to monitor operational performance and profitability.
• Excellent communication and interpersonal skills.
• Must be able to lift up to 25 lbs consistently and 50 lbs infrequently.
• Legally able to work in the USA.

Responsibilities

• Provide assistance to the Food & Beverage Manager in overseeing daily operations of assigned F&B outlets.
• Ensure exceptional guest service in all F&B areas, addressing and resolving guest concerns as needed.
• Monitor and optimize the performance and profitability of F&B functions, implementing strategies to achieve targets.
• Train and motivate staff, setting performance goals based on Company Standards and providing regular feedback.
• Collaborate with the Food & Beverage Manager to enforce the company's drug-free, tobacco-free, and nicotine-free policies.
• Stand, walk, and bend for extended periods during the shift to supervise operations effectively.
• Maintain cleanliness and sanitation standards in the F&B outlets, adhering to safety protocols.
• Communicate and coordinate with other department heads to ensure seamless interdepartmental operations.
• Assist in handling guest complaints and intercede when necessary to resolve issues professionally.
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

Skills

F&B Experience

Guest Service

Conflict Resolution

Staff Training

Food Safety

Communication Skills

Lifting 25 lbs

US Work Eligibility

Education

High School Diploma

Associates in Hospitality

Bachelor's in Hospitality

Job description

Rosen Hotels & Resorts in Orlando seeks an F&B Supervisor to support the Food and Beverage Manager, oversee assigned outlets, and drive guest satisfaction and profitability.

You'll train and motivate staff, monitor operations, enforce safety and sanitation, and collaborate with department heads to ensure seamless service. The role requires 2+ years F&B exp and legal work status in the USA.