Oak Room Manager - Full Time (Swing Shift)

OJC Oaklawn Jockey Club, Inc.; Hot Springs (AR); On-site; Confidential; Full time

Job summary

The Oak Room Manager at Oaklawn Jockey Club in Hot Springs, AR leads the Front of House team in our fine dining venue, directing staff performance and ensuring exceptional guest service. You will develop schedules, monitor labor costs, and contribute to department budgeting while upholding company standards and gaming regulations.

We seek a capable leader with 3+ years in high-end dining, extensive wine knowledge, and strong communication skills.

Qualifications

• Bachelor’s Degree or equivalent; 3+ years in leadership in fine dining.
• Extensive wine knowledge and ability to manage a large wine list.
• Proficient in Microsoft Outlook and reporting.

Responsibilities

• Oversees FOH staff for The Oak Room and ensures training.
• Develops and monitors budgets and labor costs.
• Maintains guest satisfaction and high service standards.
• Ensures compliance with food and beverage regulations.
• Schedules and coaches staff; manages performance.

Skills

Leadership

Staff development

Customer service

Communication

Wine knowledge

Education

Bachelor’s Degree (B.A./B.S.) or equivalent

Tools

Microsoft Outlook

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Oak Room Manager manages FOH associates for The Oak Room Restaurant and is responsible for the overall direction, coordination, and evaluation for Fine Dining associates.
• The manager will also carry out management responsibilities in accordance with the organization's policies and applicable laws.
• Always presents a friendly and professional image at the Hotel/Casino.
• Responsible for supervising and managing staff in the F&B FOH department.
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Maintain cost control methods and procedures by monitoring consistent pars and inventory.
• Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.
• Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.
• Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
• Administers the overall activities of the front of house restaurant operations and beverage operations.
• Establishes and administers training programs within the assigned restaurant and lounge.
• Ensures that available facilities are adequate for performance of duties by assigned personnel.
• Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.
• Monitors appearance of food served and communicates deviations from standard.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Director of Food & Beverage.
• Maintains strict confidentiality in all departmental and company matters.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• Bachelor’s Degree (B.A./B.S.) or equivalent from four-year college or university; or four years related supervisory or managerial experience and/or training; or equivalent combination of education and experience.
• Minimum of 3+ years in a leadership role of a full-service fine dining restaurant.
• Extensive wine knowledge.
• Experience with developing, controlling and updating a large wine list.
• Experience opening a fine dining restaurant.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational, communication and customer service skills required.

SUPERVISORY RESPONSIBILITIES

• This job has supervisory responsibilities.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete R.S.A. ServSafe certified.

OAKLAWN ARKANSAS IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members.

All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.