F&B Supervisor

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Discounts at Marcus Hotels & Resorts

Movie theater coupons

Career growth opportunities

Paid time off

Medical, dental, and vision insurance

Job summary

Hilton Milwaukee is seeking a Morning F&B Supervisor to oversee Café and Starbucks operations in downtown Milwaukee. You will lead the team, ensure top-tier guest experiences, and drive smooth daily service across both outlets.

The role emphasizes beverage expertise, staff coaching, and adherence to brand standards, with a focus on mornings, weekends, and holidays. Competitive benefits accompany the position.

Qualifications

• Proven leadership in café, restaurant, hotel, or food service.
• Strong knowledge of café/coffee operations and beverage preparation.
• Experience training and motivating teams to deliver guest-focused service.

Responsibilities

• Lead daily operations of Café and Starbucks outlets with focus on exceptional guest service.
• Coach and train Café/Starbucks associates to uphold standards.
• Monitor quality of food, beverages, and coffee to ensure consistency.
• Manage inventory and ensure outlets are stocked.
• Maintain cleanliness, safety, and equipment standards.
• Address guest concerns promptly and professionally.
• Utilize POS systems for transactions and reporting.
• Support hotel policies and departmental goals.

Skills

Leadership experience

F&B operations

POS systems

Inventory management

Guest service

Training and coaching

Education

High school diploma or GED

Tools

POS systems

Job description

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a morning F&B Supervisor, you'll supervise the operations of the Cafe and Starbucks. You will serve as a key leader ensuring smooth, efficient service in both Outlets.

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a morning F&B Supervisor, you'll supervise the operations of the Cafe and Starbucks. You will serve as a key leader ensuring smooth, efficient service in both Outlets.

There’s no better time to join us. Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What You Will Be Doing?

• Assist in leading the daily operations of the Café and Starbucks outlets, ensuring exceptional guest service and smooth operations.
• Supervise, train and coach Cafe and Starbucks associates
• Monitor food, beverage, and coffee quality to ensure consistency and adherence to brand standards.
• Maintain inventory levels and ensure outlets are stocked with necessary supplies.
• Ensure cleanliness, sanitation, safety, and equipment standards are consistently met.
• Resolve guest concerns professionally and support a positive guest experience.
• Utilize POS systems for transactions, reporting, and operational tracking.
• Support hotel policies, departmental goals, and additional projects as assigned.

What We Are Looking For?

• Previous leadership experience in a café, coffeehouse, restaurant, hotel, or food service environment.
• Strong knowledge of food and beverage operations, including coffee and espresso preparation.
• Proven ability to train, motivate, and lead a guest-focused team.
• Strong communication, problem-solving, and organizational skills.
• Experience with POS systems, inventory management, and basic financial controls.
• Professional demeanor with a commitment to exceptional guest service.
• High school diploma or GED required; college coursework preferred.
• Flexible availability, including mornings, weekends, and holidays.

What’s in it for you?

• Discounts at Marcus Hotels & Resorts, Restaurants, Golf & Spa operations
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more

Job Type: Full-Time, Hourly
Shift Availability: Varies (including evenings, weekends, and holidays)
Pay Estimate: $22.00/hr

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Milwaukee is an equal opportunity employer.