Server

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 8,500 - 12,000; Full time

Benefits offered by this job

Free meal each shift

Room discounts

Discounts at Marcus Restaurants

Free parking

Movie theater coupons

Paid time off

Health benefits after 30 days

Job summary

Marcus Hotels & Resorts in Milwaukee is seeking a dedicated morning Café Server to provide food and beverage service with a focus on courtesy, timeliness, and guest satisfaction. You will greet guests, take orders, and ensure accurate delivery while upholding service standards during the morning shifts.

This role offers union hourly employment with benefits after a short period, including meal perks and staff discounts.

Qualifications

• Prior food, beverage, cash handling and hospitality experience preferred.
• Proficient in English for menu comprehension and guest communication.
• Ability to memorize menu items and promote specials.

Responsibilities

• Greet guests and explain specials & promotions.
• Record and input guest orders into the POS system.
• Retrieve, confirm, and deliver orders with condiments; follow liquor regulations.
• Replenish beverages and ensure overall guest satisfaction.
• Collect payment, thank guests, and invite them to return.
• Complete side work and cleaning tasks including restocking and replenishing condiments.
• Maintain self‑banking procedures.
• Perform additional duties as assigned by the Manager.

Skills

Hospitality experience

English proficiency

Cash handling

Guest service

Job description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated morning Café Server to join our dynamic team and contribute to the exceptional guest experience we’re known for. As a Café Server it will be your responsibility to tailor the Café experience to each guest providing food and beverage services in a friendly, courteous, timely, and professional manner resulting in a superior level of guest satisfaction. There’s no better time to join us. The Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world‑class service, upscale amenities, and superior style.

What will you be doing?

• Greet guests and explain specials & promotions.
• Record and input guest orders into the Point of Sale system.
• Retrieve, confirm, and deliver orders with condiments; follow liquor regulations.
• Replenish beverages and ensure overall guest satisfaction.
• Collect payment, thank guests, and invite them to return.
• Complete side work and cleaning tasks including restocking and replenishing condiments.
• Maintain self‑banking procedures.
• Perform additional duties as assigned by the Manager.

What do you bring to the role?

• Prior food, beverage, cash handling and hospitality experience preferred.
• Innate desire to serve and ability to maintain service and departmental standards.
• Basic knowledge of food & beverage preparation, service standards, guest relations, and etiquette.
• Learn table settings, service ware, and menu items.
• Proficient in English for menu comprehension, recording orders, and guest communication.
• Recall and promote menu items.
• Maintain professional demeanor and clean uniform.

What’s in it for you?

• A free, well‑balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Job Type: Full Time, Hourly, Union

Shifts Available: mornings including weekends and holidays

Pay Rate: $7.46/hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Hilton Milwaukee is an equal opportunity employer.