F&B Shift Supervisor

Boyd Gaming; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

Boyd Gaming in Las Vegas seeks a dedicated individual to oversee beverage operations during assigned shifts. Applicants must provide excellent customer service and ensure staff adherence to service standards.

The ideal candidate is at least 21 years old, has an Associate's degree or one year of related experience, and must be able to maintain necessary licenses and certifications.

Qualifications

• Must be at least 21 years of age.
• One year of related experience preferred.
• Able to stand and walk for the majority of the shift.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly manner.
• Oversee the service operation during assigned shifts.
• Ensure beverage operations are properly opened and closed.
• Correct deficiencies or discrepancies as they occur.
• Resolve guest complaints professionally.
• Control inventories for beverage outlets.
• Assist in performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative duties.

Skills

Customer service skills

Communication skills

Education

Associate's degree in a related field

Job description

Job Description

• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Qualifications

• Must be at least 21 years of age.
• Associate's degree in a related field, or one (1) year of related experience preferred.
• Must be able to stand and walk for majority of shift.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Equal Opportunity Employer

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.