F&B Shift Supervisor

Blue Chip Casino Hotel Spa; Michigan City (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

A premier entertainment venue in Michigan City, Indiana is seeking a Supervisor for its food and beverage outlets. The role includes supervising staff, ensuring high standards of customer service, and resolving guest complaints. The ideal candidate should possess strong communication skills and an associate's degree or related experience. Join our team to enhance the guest experience at this vibrant casino atmosphere.

Qualifications

• Must be at least 21 years of age.
• One year of related experience preferred.
• Ability to stand and walk for the majority of the shift.
• Must have excellent customer service and communication skills.

Responsibilities

• Supervise and coordinate activities of food and beverage workers.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Resolve guest complaints professionally and timely.

Skills

Excellent customer service

Communication skills

Team coordination

Education

Associate's degree in a related field

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Supervises and coordinates activities of workers in all food and beverage outlets open during assigned shift.
• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Qualifications

• Must be at least 21 years of age.
• Associate's degree in a related field, or one (1) year of related experience preferred.
• Must be able to stand and walk for majority of shift.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.