F&B Operations Manager

Delta Downs; Vinton (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

A casino entertainment company in Vinton is seeking a professional for front of house operations. The role includes managing daily operations in food outlets, ensuring compliance with health and safety regulations, and handling personnel-related matters. The ideal candidate has at least three years of supervisory experience, excellent customer service skills, and strong communication abilities. This position requires the ability to lift up to 50 pounds and manage peak service times efficiently.

Qualifications

• Three years of front of house supervisory/management experience preferred.
• Able to stand and walk for extended periods.
• Must lift and maneuver up to 50 pounds.
• Excellent customer service and problem-solving skills.

Responsibilities

• Oversee front of house operations of assigned food outlets.
• Ensure compliance with company standards and regulations.
• Manage financial matters of assigned outlets.
• Resolve guest complaints in a timely manner.

Skills

Customer service skills

Problem-solving abilities

Strong communication skills

Multi-tasking

Job description

Overview

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for the daily front of house operations in assigned food outlets and ensures full compliance with company standards, policies and procedures and all federal, state, and local liquor, health, and safety regulations.

• Oversee the front of house operation of assigned food and beverage outlets.
• Ensure compliance with company standards, policies, procedures and all Federal, State, and local liquor, health and safety regulations.
• Responsible for personnel-related matters including interviewing, hiring, training, coaching, evaluating, promoting, counseling, and discharging.
• Assist the department head with achieving budget goals and objectives.
• Manage financial matters of the assigned outlets.
• Manages guest service of the assigned outlets and ensures proper team member coverage is achieved during peak periods.
• Ensures prompt and courteous service to customers; resolve guest complaints in a timely and appropriate manner.
• Represent the Food and Beverage Department in internal and external team member related matters as needed.

Qualifications

• Must be at least 21 years of age.
• Three (3) years of front of house supervisory/management experience in a multi-unit food and beverage operation or casino/hotel operations preferred.
• Must be able to stand and walk for extended periods during shift.
• Must be able to lift and maneuver up to 50 pounds.
• Must have excellent customer service skills and problem solving abilities.
• Must possess strong communication skills, both verbal and in written form.
• Must be able to multi-task and manage competing priorities.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.