F&B Shift Lead - Lead, Coach & Customer Care

Churchill Downs; Florence (KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Churchill Downs Incorporated seeks a Shift Leader at Turfway Park Racing & Gaming in Florence, KY to supervise a gaming floor team, assign duties, and maintain smooth shift operations. You will monitor performance, coach staff, and ensure compliance with policies, health and safety standards while addressing customer issues and employee disputes to keep the venue running efficiently.

Experience in leadership and strong communication skills are essential to success in a fast-paced,

Qualifications

• High school diploma or GED required.
• 1-3 years of experience in a Shift Leader or similar role.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational abilities.

Responsibilities

• Supervise team members, assign duties, and create schedules.
• Monitor performance and ensure duties are performed efficiently.
• Report any issues that arise during the shift to management.
• Ensure compliance with company policies, health, and safety standards.
• Coach team members and train new staff.
• Handling customer issues and employee disputes.

Skills

Team leadership

Communication

Customer service

Interpersonal skills

Education

High school diploma or GED

Experience as Shift Leader or similar (1-3 years)

Job description

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Turfway Park Racing & Gaming is a gaming facility in Florence, Kentucky. Turfway Park Racing & Gaming features 850 popular, thrilling, state-of-the-art HRM games, a simulcast area with VIP section, event center, live horse racing, restaurants and bars.

JOB DUTIES

• Supervise team members, assign duties, and create schedules.
• Monitor performance and ensure duties are performed efficiently.
• Report any issues that arise during the shift to management.
• Ensure compliance with company policies, health, and safety standards.
• Coach team members and train new staff.
• Handling customer issues and employee disputes.

EDUCATION AND EXPERIENCE

• High school diploma/GED.
• 1-3 years of experience as a Shift Leader or in a similar role.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.