F&B Server

AJS Hotels; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality service provider, located in Louisville, is seeking a dedicated Server to join the team at Embassy Suites. The role involves greeting guests, taking orders, serving food, and ensuring customer satisfaction in a fast-paced environment. Candidates should have a background in customer service, be detail-oriented, and able to work weekends and holidays. Serving alcoholic beverages requires candidates to be at least 20 years old, as per Kentucky Liquor Laws. Join us for a rewarding experience with a dynamic team.

Qualifications

• Must be able to work a flexible schedule, including overtime, weekends, and holidays.
• 1 year of customer service experience preferable in hospitality.
• Must be a minimum of 20 years of age to serve alcoholic beverages as per KY Liquor Law.

Responsibilities

• Greet guests and present menus.
• Take food and beverage orders and upsell items.
• Serve food to guests and monitor satisfaction.
• Handle payments and track sales receipts.
• Stock station and complete pre and post job duties.

Skills

Basic mathematical skills

Attention to detail

Problem-solving

Customer service skills

Education

High School or equivalent

Job description

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels.

Server.

RESPONSIBILITIES

• Greet guest, present menus, answer questions and suggest food and beverage items.
• Takes food and beverage orders.
• Upsell any food and beverage items
• Relays orders to kitchen and serves food to guests
• Monitors tables in assigned section ensuring all guests are served.
• Ensuring all meals are satisfactory to the guests.
• Resolve guest complaints, ensuring guest satisfaction.
• Computes bill and accepts payment; tracks sales receipts.
• Ensures tips are reported properly for tax processing.
• Responsible for stocking station and completing pre and post job duties as outlined by management
• Input order into system and ensure transmission of food orders is verified by Kitchen.
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest.
• Adhere to payment, cash handling, and credit card policies/procedures.
• Extend appreciation for guest’s patronage and invite them to return.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Check identification of customers to verify they are of legal drinking age. Refuse to serve beverages in a polite manager to guests who are not of legal age.
• Assist with setup and break down of food and beverage items within the restaurant and event spaces
• All other duties as assigned

QUALIFICATIONS

• Basic mathematical skills
• Must be able to work a flexible schedule including overtime, weekends and holidays.
• Willing to perform job functions with attention to detail, speed, and accuracy
• Ability to think clearly, can remain calm, and solve problems using good judgment
• 1 year of customer service experience preferable in hospitality
• High School or equivalent preferred
• One must be a minimum of 20 years of age to serve alcoholic beverages to hotel guest per KY Liquor Law

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.