Guest Experience Server — Upsell & Service Expert

AJS Hotels; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality service provider, located in Louisville, is seeking a dedicated Server to join the team at Embassy Suites. The role involves greeting guests, taking orders, serving food, and ensuring customer satisfaction in a fast-paced environment. Candidates should have a background in customer service, be detail-oriented, and able to work weekends and holidays. Serving alcoholic beverages requires candidates to be at least 20 years old, as per Kentucky Liquor Laws. Join us for a rewarding experience with a dynamic team.

Qualifications

• Must be able to work a flexible schedule, including overtime, weekends, and holidays.
• 1 year of customer service experience preferable in hospitality.
• Must be a minimum of 20 years of age to serve alcoholic beverages as per KY Liquor Law.

Responsibilities

• Greet guests and present menus.
• Take food and beverage orders and upsell items.
• Serve food to guests and monitor satisfaction.
• Handle payments and track sales receipts.
• Stock station and complete pre and post job duties.

Skills

Basic mathematical skills

Attention to detail

Problem-solving

Customer service skills

Education

High School or equivalent

Job description

A hospitality service provider, located in Louisville, is seeking a dedicated Server to join the team at Embassy Suites. The role involves greeting guests, taking orders, serving food, and ensuring customer satisfaction in a fast-paced environment. Candidates should have a background in customer service, be detail-oriented, and able to work weekends and holidays. Serving alcoholic beverages requires candidates to be at least 20 years old, as per Kentucky Liquor Laws. Join us for a rewarding experience with a dynamic team.