F&B Reservations Agent

Delano; Miami Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Delano Miami Beach is hiring a Service Agent - PBX/Reservations to join the reopening team. Under the F&B Reservations Manager, you will manage daily reservations and guest communications across all F&B outlets to deliver a seamless, luxury experience.

Responsibilities include handling calls, emails, VIP bookings, maintaining guest profiles, coordinating with restaurant teams, and enforcing policies. Proficiency with SevenRooms and a polished, guest-focused attitude are essential.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Experience with SevenRooms or similar reservation systems preferred.
• Strong organizational and multitasking abilities with a guest-focused attitude.

Responsibilities

• Manage daily reservations, calls, emails, and online inquiries with accuracy.
• Utilize SevenRooms and other reservation platforms used by the property.
• Handle VIP reservations, special requests, celebrations, large parties, and guest preferences.
• Maintain accurate guest profiles, reservation notes, allergies, and special requests.
• Monitor availability, waitlists, cancellations, and reservation changes.
• Coordinate with restaurant, host, and culinary teams regarding reservations and events.
• Follow reservation, deposit, cancellation, payment, and no-show policies.
• Support daily reservation briefings and communicate VIP arrivals and important guest information.
• Assist with service recovery and resolve reservation-related concerns professionally.
• Maintain high standards of luxury hospitality, communication, and guest service.

Skills

SevenRooms

Reservation management

Guest communications

English proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

We are looking forDelano Service Agent - PBXto join the re-opening of the famedDelano Miami Beach.

Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.

Job Description

JOB OVERVIEW:

Under the general guidance of the F&B Reservations Manager, the F&B Reservations Agent manages daily reservations and guest communications across all F&B outlets, ensuring a seamless, personalized, and luxury guest experience.

YOUR KEY RESPONSIBILITIES:

• Manage daily reservations, calls, emails, and online inquiries with accuracy and professionalism.
• Utilize SevenRooms and other reservation platforms used by the property.
• Handle VIP reservations, special requests, celebrations, large parties, and guest preferences.
• Maintain accurate guest profiles, reservation notes, allergies, and special requests.
• Monitor availability, waitlists, cancellations, and reservation changes.
• Coordinate with restaurant, host, and culinary teams regarding reservations, VIPs, events, and outlet availability.
• Follow reservation, deposit, cancellation, payment, and no-show policies.
• Support daily reservation briefings and communicate VIP arrivals and important guest information.
• Assist with service recovery and resolve reservation-related concerns professionally.
• Maintain high standards of luxury hospitality, communication, and guest service.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent education required; Bachelor's degree preferred
• Previous hospitality, reservations, or guest service experience preferred.
• Experience with SevenRooms or similar reservation systems preferred.
• Excellent organization, attention to detail, and ability to multitask.
• Professional, positive, and guest-focused attitude.
• Additional language ability preferred.
• Strong verbal and written communication skills in English
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Ability to push 20lbs+ consistently.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply