F&B Operations Manager: Guest Experience & Growth

Hyatt Hotels Corporation; New Orleans (LA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑manag

Training, development, and careeradv

Job summary

Concord Hospitality is seeking a passionate Food & Beverage Manager to lead our F&B operations in our New Orleans hotel, overseeing dining outlets, events, and service standards while guiding the F&B team to meet guest satisfaction and financial targets.

You will coach and develop staff, drive revenue through menu development and upselling, manage costs and budgets, and ensure compliance with health and safety regulations while maintaining a Great Place to Work culture.

Qualifications

• Proven experience in managing F&B operations in hotels or restaurants.
• Strong leadership, coaching, and team development skills.
• Experience with financial management, budgeting, and cost control.
• Excellent communication, interpersonal, and problem-solving skills.
• Passion for delivering outstanding guest service and driving team performance.

Responsibilities

• Lead, train, and mentor the F&B team to deliver exceptional service and high-quality dining experiences.
• Oversee day-to-day operations of restaurants, bars, and catering services, ensuring smooth workflow and compliance with standards.
• Drive revenue growth through menu development, upselling, and marketing initiatives.
• Monitor and control costs, including labor, food, and beverage expenses, to meet financial targets.
• Collaborate with the General Manager on operational strategies, budgets, and business plans.
• Ensure compliance with health, safety, and sanitation regulations.
• Foster a positive team culture that emphasizes professionalism, accountability, and engagement.
• Respond promptly to guest feedback and resolve issues to maintain high satisfaction levels.

Skills

F&B management

Leadership

Budgeting

Cost control

Communication

Team development

Guest service

Job description

Concord Hospitality is seeking a passionate Food & Beverage Manager to lead our F&B operations in our New Orleans hotel, overseeing dining outlets, events, and service standards while guiding the F&B team to meet guest satisfaction and financial targets.

You will coach and develop staff, drive revenue through menu development and upselling, manage costs and budgets, and ensure compliance with health and safety regulations while maintaining a Great Place to Work culture.